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Senior/ E-Commerce Specialist

2 weeks ago

Singapore SHARP SINGAPORE ELECTRONICS CORPORATION PTE. LTD. Full time
Roles & Responsibilities

Join a dynamic team and drive our digital growth

We are looking for a proactive and detail-oriented Senior E-Commerce Specialist to be a key player in our online sales strategy. You will be responsible for the end-to-end operational excellence of our storefronts, ensuring a seamless customer journey from browsing to delivery. If you are passionate about e-commerce, thrive on data, and excel at cross-functional collaboration, we want to hear from you.

Key Responsibilities:

Operations & Product Management:

  • Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
  • Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
  • Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

Campaign & Promotion Execution:

  • Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
  • Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

Customer & Corporate Programs:

  • Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
  • Own the Corporate Employee Purchase Programme (CEPP), including new