
Claims Officer or Senior Officer
18 hours ago
Responsibilities:
Check data entry processes to ensure compliance with minimal error
Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given
Verify claims / reports and ensure accuracy in them
Ensuring emails and telephone call enquiries are well-managed and respond in a timely manner as per KPI
Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).
Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.
Analysis workflow processes and streamline when necessary for efficiency
Look into enhancement of existing system and participate in IT discussion/ UAT testing
Train junior staff
Any other projects assigned as and when required
Requirements:
Meticulous and detailedat work
Analytical
Positive and objectivemindset
Innovative and Problem Solver
Able to Lead Team
Good verbal and written communication skills
Able to work independently and fast learner
Able to multi-task and work under pressure to meet tightdeadline in a fast-paced environment
Strong customer oriented
Team player
Must be familiarwith Microsoft Office applications (Excel,Word and Power Point)
Degree holders (preferably with minimum 3 years of related work experience in the insurance industry preferably experience with handling Shield Insurance / Group Insurance. Fresh graduates may also apply.
Preference will be given to candidate who can start work immediately
We regret that only shortlisted candidates will be notified and thank you for your interest in our company.
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