Desktop/IT Support Engineer

1 week ago

Singapore JK Technology Pte Ltd Full time

Desktop/IT Support Engineer
role at JK Technology
Overview
Desktop/IT Support Engineer at JK Technology. This role involves on-site IT support, remote support, and coordination with vendors to resolve IT hardware and software issues.
Responsibilities
Maintenance of IT peripherals, including backup & recovery
Set-up, installation, re-installation or migration of IT peripherals
Relocation of IT peripherals within premises
Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests
Troubleshoot hardware & software issues
Users profile administration
Interface with other maintenance vendors (e.g., IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
Installation and configuration of software according to the customer's standard
Requirements
Minimum ITE / Diploma in IT or equivalent
At least 2 years of working experience in the IT field
User support experience is preferred
Basic networking support & support in the OS platform
Have Customer Service Skills / Good Communication Skills / Team Player / Take the Initiative
Able to work under pressure and in a fast-paced environment
Other benefits
5-day work week / CPF / Leave Entitlement / Performance Bonus
Duration: Renewal contract with benefits (AL, MC, Medical claim) & Perm role offer
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
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