Sales Engineer

6 days ago

Singapore RRECRUITER PTE. LTD Full time

JOB DESCRIPTION:
Promotes and sells ICT Security & Cyber Security related solutions to business customers using technical knowledge and commercial training.
Technical sales engineers provide clients with sales advice and support. They work on behalf of a range of industries including manufacturing, utilities, banking and finance, providing technical knowledge to identify new business, negotiate contracts and review sales performance.
The role of technical sales engineers essentially involves translating and explaining highly complex technical information of technologies to customers and clients, focusing on revealing how a product or solution can solve specific problems related to the respective industries. They therefore play an important role in the modern sales process. ICT Technology has advanced in leaps and bounds in recent years, and continues to alter the ways we communicate and do business. But not everyone has the time or know-how to keep up with these advancements. The technical sales engineer is the person who stays abreast of the latest developments and breakthroughs in the domain of ICT, Cyber Security and Artificial Intelligence topics, and who can pass this vital knowledge on to others.
Sometimes called systems engineers, pre-sales support, or field consultants, technical sales engineers act as the sales team's technical encyclopaedia during the sale of goods and services. They represent the technical aspects of the product and propose how these aspects can benefit the customer. Sales engineers must have a strong technical understanding of the complexities of what their company supplies together with excellent sales skills. Sales engineers deal directly with Sales & Marketing, R&D Team in Asia & Europe.
RESPONSIBILITIES
Assisting to set up and configure IT network appliances, switches, etc. before delivery to channel partners, providing server OS setup, configurations in Linux / Ubuntu, basic knowledge of IT networks/firewall, firmware injection/setup on hardware devices; some travelling required in the region, training opportunity overseas.
Advising customers on how best to use the products or services provided.
Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer.
Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products.
Making technical presentations and demonstrating how a product meets client needs.
Providing training and producing support material for other members of the sales team; searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
Working on after-sales support services and providing technical backup as required.
Preparing reports and keeping customer records through the use of a CRM system.
Supporting marketing activities by attending trade shows, conferences and other marketing events.
WORK CONDITIONS
Travel: Sales engineers can spend 20-30% of their time traveling. Will have travel allowance.
Working hours: 9am – 6pm but flexible – according to project times.
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