Retail Technician

2 weeks ago

Singapore RE SOURCE PARTNERS PTE. LTD. Full time

Our client is a leading technology company that designs and manufactures appliances. They are currently looking for a Retail Technician to support their service centre by providing on-site service and technical support to their customers. Candidates should be open to flexible retail hours and be able to provide 1st level support to customers. Key Responsibilities Provide customers with technical support, including servicing/repairing their products. Deliver a high-quality customer experience from a service/repair perspective. Stationed at the outlet to handle customers’ technical issues and traveling to clients' sites as per scheduled rosters to provide technical support and assistance. Responsible for the proper diagnosis, troubleshooting, and repair of customer products and appliances. Provide real-time feedback to the Team Lead regarding technical support issues. Report any emerging product reliability and safety issues. Assist the Team Lead in investigating escalated repair instances. Other duties as required. Requirements A minimum 1-year experience as a Service Technician or similar Customer Service role. Basic Mechanical and/or Electrical knowledge required. Able to adapt to a fast-changing environment, and open to shift work. Good command of English (spoken and written). Excellent communication and problem-solving skills. Flexibility to regularly rotate through different technical specialties and skill sets. Patience when handling tough cases. Additional Information Retail Hours. Located at Changi. We are an equal opportunities employer and welcome applications from all qualified candidates. Apply today or contact us to discuss this exciting opportunity. #J-18808-Ljbffr

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