Retail Sales Executive cum Repair Technician

3 days ago

Singapore NEMS.GROUP PTE. LTD. Full time

We are looking for enthusiastic and skilled individuals to join our team as Retail Sales Executive cum Repair Technician. This is a dual-role position where you will provide excellent customer service on the retail floor while also performing mobile phone, tablet, and laptop repairs.
Key Responsibilities
Greet and assist customers in selecting mobile accessories, phones, and trade-in services.
Provide professional advice and build trust with customers.
Perform mobile phone, tablet, and laptop repairs (LCD replacement, battery replacement, diagnostics, software troubleshooting, etc.).
Maintain accurate sales and repair records in the POS system.
Uphold housekeeping standards, merchandising displays, and shop cleanliness.
Ensure repairs meet company quality control standards and explain work done to customers.
Support inventory management (receiving stock, tagging, stock counts).
Handle customer issues professionally, ensuring high service satisfaction.
Requirements
Nitec / Diploma in Electronics, IT, or related field preferred (training will be provided).
Prior experience in mobile repair (screens, batteries, basic board-level knowledge) is a strong advantage.
Retail sales/customer service background highly preferred.
Good communication skills in English (Mandarin/Malay/Tamil an advantage).
Friendly, positive, and service-oriented personality.
Willing to work retail hours, weekends, and public holidays.
Strong teamwork and ability to work under pressure.
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