Retail Operation Manager
4 days ago
Ready to lead the charge in shaping the future of retail? We're seeking a dynamic Retail Operations Manager to steer our store's success to new heights. If you're a born leader with a passion for retail, a knack for driving sales, and a commitment to delivering exceptional customer experiences, then this is your opportunity to shine
As a Retail Operations Manager, you will oversee the day-to-day operations of our retail store(s) to ensure a seamless and exceptional customer experience. Reporting to the Chief Operating Officer, you will be responsible for managing 60 retail staff to ensure smooth operations of 23 retail stores in Singapore and driving sales through excellent customer services for a memorable shopping experience. This role requires strong leadership skills, retail management experience, and a strategic mindset.
Job Description:
Primary Responsibilities:
Team Leadership:
Lead, coach, and mentor retail staff to deliver exceptional customer service and meet sales targets. Provide ongoing training and development to enhance staff performance and productivity.
Store Operations:
Oversee all aspects of store operations, including opening and closing procedures, cash handling, inventory management, housekeeping, and compliance with company policies and procedures.
Customer Experience:
Ensure that customers receive a positive and memorable shopping experience by maintaining a clean, organized, and welcoming store environment. Address customer inquiries, concerns, and complaints in a timely and professional manner. Innovate, recommend, set, and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards.
Secondary Responsibilities:
Sales and Revenue Generation:
Develop plans with retail to drive sales and identify opportunities for sales improvement. Collaborate with the marketing team to execute promotional campaigns and initiatives.
Inventory Management:
Manage inventory levels to minimize stockouts and overstock situations. Conduct regular inventory audits and reconcile discrepancies.
Project Management:
Handle store opening and re-instatement.
Ideal Profile:
Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
Minimum 5 years of experience in retail and managing multiple brands and stores
Reading and verbal fluency in English is a prerequisite
Highly customer service centric with ability to interact well with customers and confidence in handling customer service recovery, including coaching staff on customer services and selling skill
Flexibility to work evenings, weekends, and holidays as needed.
#J-18808-Ljbffr
-
Retail Marketing Operations Lead
3 days ago
Singapore Lagardère Travel Retail Full timeJob DescriptionLagardère Travel Retail is seeking a dynamic Retail Marketing Operations Lead to oversee retail campaign marketing operations and drive the execution of campaigns, events, and projects in the retail business lines.Key ResponsibilitiesOversight of retail marketing operations, managing campaigns and projects from initial planning through to...
-
retail operations manager
1 week ago
Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...
-
Senior Visual Retail Manager
3 days ago
Singapore Lagardère Travel Retail Full timeCompany OverviewLagardère Travel Retail is a leading travel retailer operating over 3,500 stores across 30 countries.Job SummaryWe are looking for a highly skilled and experienced Visual Merchandising Senior Executive to join our team. As a key member of our retail operations team, you will be responsible for developing and executing store layouts,...
-
RETAIL OPERATIONS MANAGER
1 week ago
Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...
-
Retail Inventory Assistant Manager
3 days ago
Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full timeJob Summary:As a Retail Inventory Assistant Manager at LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD., you will be responsible for assisting in the management of inventory levels across our retail stores. You will work closely with the Inventory Planner and Retail Operations team to ensure accurate and efficient inventory management. Main Responsibilities:Assist in...
-
Commercial Operations Manager
3 days ago
Singapore Manager, Commercial Full timeWe are seeking a talented Commercial Operations Manager to join our team. As a key member of our commercial operations team, you will be responsible for driving business growth through strategic planning, contract review and negotiation, product pricing, and risk management.The ideal candidate will have a strong understanding of financial principles,...
-
Retail Experience Lead
3 days ago
Singapore Lagardère Travel Retail Full timeAbout the JobWe are seeking a highly skilled and experienced Visual Merchandising Senior Executive to join our team at Lagardère Travel Retail. As a key member of our retail operations team, you will be responsible for developing and executing store layouts, displays, and in-store presentations to maximize store and product visibility and enhance customer...
-
Retail Support Executive
3 days ago
Singapore Lagardère Travel Retail Full timeJob Overview:Lagardère Travel Retail seeks an experienced Operations Support & Admin Executive to join our team. The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and ability to work independently. The role involves providing administrative and operational support for our retail and dining...
-
Singapore Lagardère Travel Retail Full timeObjective We are seeking a dynamic Retail Campaign Marketing talent to oversee our retail campaign marketing operations and drive the execution of campaigns, events and projects in the retail business lines including luxury fashion, travel essentials and core duty free. This role will involve strategic planning, monitoring key performance indicators (KPIs),...
-
Retail Supervisor
1 week ago
Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full timeRoles & ResponsibilitiesPlease note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.Manage all Frontline Staff assignedBe a Leader to motivate and guide team members in becoming true Shilla Ambassadors Assist Retail Manager / Senior Retail Manager on recruitment needs ...
-
Retail Operations Manager
13 hours ago
Singapore Resorts World Sentosa Full timeThe role of Retail Operations Manager at Resorts World Sentosa involves overseeing the efficient flow of inventory, ensuring optimal stock levels are maintained. This includes collaborating with cross-functional teams to streamline replenishment and minimize stockouts or excess inventory.Key Responsibilities:Manage and collaborate with the IT department for...
-
Retail Operations Manager
2 days ago
Singapore RecruitFirst Full timeJob Description:Sales Strategy and Performance:Analyze sales data to identify opportunities and optimize product mix and pricing strategies.Collaborate with store managers to ensure alignment with brand goals.Monitor key performance indicators (KPIs) and prepare regular reports on sales performance and operational efficiency.Operational Excellence:Oversight...
-
Retail Operations Manager
3 days ago
Singapore HYSSES Full timeJob OverviewThe position of Retail Operations Manager at HYSSES Singapore requires a seasoned professional to oversee the day-to-day operations of retail stores. The successful candidate will be responsible for ensuring smooth processes, optimal efficiency, and excellent customer service in the retail environment.
-
Retail Associate
1 week ago
Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilitiesBe a Shilla ambassador and portray a professional and customer oriented image at all times. Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise. Recognize sale opportunities when dealing with customers and be able to capitalize...
-
Retail Operations Manager
3 days ago
Singapore Novela Full timeAs a Retail Operations Manager at Novela, you will oversee the day-to-day operations of multiple retail stores in Singapore, ensuring compliance with company policies and procedures.Key responsibilities include implementing and monitoring operational standards, conducting regular store visits to assess performance, identifying areas for improvement, and...
-
Retail Operation Manager
4 days ago
Singapore FREEMEN ASIA PACIFIC PRIVATE LIMITED Full timeAbout prettyFIT prettyFIT is a leading women’s footwear brand in Singapore, renowned for its commitment to quality, style, and customer satisfaction. As we continue to grow both locally and internationally, we are looking for a Marketing Manager who can help elevate our brand presence and drive our marketing efforts forward. We are seeking a dynamic and...
-
Retail Operations Manager
2 days ago
Singapore adidas Full timeOverviewThe purpose of this role is to provide support to the retail store operations team in implementing actions related to achieving set retail Key Performance Indicators (KPIs).This includes reviewing sales and stock, ensuring all in-season activity is focused on delivering planned sales, margin, and terminal stock objectives.Job DescriptionAs a key...
-
Retail Associate
1 week ago
Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Responsible for day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company’s front...
-
Retail Associate
1 week ago
Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities:Responsible for day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company's front...
-
Administrative Operations Coordinator
3 days ago
Singapore Lagardère Travel Retail Full timeJob Description:In the role of Operations Support & Admin Executive at Lagardère Travel Retail, you will play a vital part in providing administrative and operational support for our retail and dining business. Your primary goal will be to ensure smooth daily operations by managing documentation, coordinating workflow, and assisting in various operational...