Outlet manager

2 days ago

Singapore HAVE FUN DTE PTE. LTD. Full time
  • Manage day-to-day operations of an outlet to ensure efficient operations.
  • Coordinate the daily operations of the Front and Back of the House when necessary.
  • Lead and manage a team of employees.
  • Ensure the smooth progress of promotional and marketing activities.
  • Supervise and ensure that all employees comply with workplace safety, food hygiene guidelines and the company's standard operating procedures (SOPs).
  • Provide orientation program for new employees, as well as to implement leadership and operational management training programmes.
  • Able to resolve customer concerns quickly and professionally.
  • Track food, supply and equipment levels, forecast demand.
  • Overseeing food preparation, presentation, and storage.
  • Conduct regular inspections to maintain proper standards of hygiene and sanitation.
  • Estimate the manpower needs of each outlet and preparing a weekly duty roster accordingly.
  • Establish customer feedback forms and customer recovery procedures.
  • Determine the staff's job performance and overall contribution to the company with performance appraisal.
  • Process payroll, maintain all relevant records, and ensure compliance with all regulations.
  • Report on the outlet's financial performance, inventory and personnel on a weekly, monthly, and annual basis.
  • Propose, follow up, and oversee renovation works.
  • All other ad-hoc duties assigned by superior. Knowledge and Skill Requirements
    • Good communication skills and interpersonal skills
    • Possess leadership/managerial skills
    • Customer-oriented and problem solver
    • Have operational experience in the entertainment industry or related fields.

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