Legal Support Associate

19 hours ago

Singapore SINGAPORE RED LINE DATING PTE. LTD. Full time

岗位职责:
客户咨询响应:及时跟进及回应客户咨询,解答疑问并妥善处理问题。
投诉处理协助:记录客户投诉建议,安抚客户情绪,跟进处理进度并反馈结果,作为公司代表处理部分客诉相关事宜。
跨部门协调:与相关部门沟通,协调资源解决客户问题。
团队相关工作:参与团队培训会议,协助优化客服流程。
岗位要求:
经验:有客服类实习/工作经历者优先;有处理小额法庭案件经验优先;法律或行政专业优先。
技能:熟练操作办公软件。
能力:具备良好的沟通表达能力和服务意识,能耐心处理客户需求。
素质:工作细致认真,有责任心和抗压能力,具备团队协作精神。
Job Responsibilities:
Customer Inquiry Response: Promptly follow up and respond to customer inquiries, answer questions and handle issues properly.
Complaint Handling Support: Record customer complaints and suggestions, calm customers, track progress, feedback results, and handle some complaint-related matters as the company's representative.
Cross-department Coordination: Communicate with relevant departments and coordinate resources to solve customer problems.
Team-related Work: Participate in team training meetings and assist in optimizing customer service processes.
Job Requirements:
Experience: Priority to those with customer service internship/work experience; preference for experience in handling small claims court cases; majors in Law or Administration preferred.
Skills: Proficient in office software.
Ability: Good communication skills and service awareness, able to handle customer needs patiently.
Qualities: Meticulous, responsible, able to work under pressure, and with good teamwork spirit.
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