Director Head of Commercial Delivery

About Circles

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to launch digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore. Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

As the Commercial Delivery & Scalability Lead , you will act as the bridge between commercial teams, clients, and engineering. You’ll lead the standardization of delivery frameworks, align commercial ambitions with engineering execution using industry standard engineering quality metrics, and ensure engagements are appropriately sized, scoped, and delivered within budget.

1. Strategic Client‑Commercial-Engineering Partnership & Governance
   • Works with clients, commercial and engineering leadership, ensuring clarity and alignment on solutions and reuse strategies.
   • Ensures technical governance across projects, proactively ensuring consistency with enterprise integration strategy.
2. Enterprise Framework & Reuse Standardization
   • Architect and enforce standardized delivery framework including API design, platform reuse, architecture patterns and others.
   • Drive framework adoption via templates, enablement sessions, and documentation.
3. Industry Standard Engineering Delivery Approach
   • To achieve DORA model principles—deployment frequency, lead time, change failure rate, mean time to restore—to shape both technical and commercial delivery strategies.
   • Collaborate with commercial teams to prioritize features and reuse decisions based on engineering readiness and ROI.
4. Solution Scoping & Budget‑Aligned Sizing
   • Participate in high‑level and detailed scoping sessions, evaluating build vs reuse decisions and sizing effort estimates (client and engineering).
   • Align delivery estimates with budgetary constraints and commercial objectives, managing scope trade‑offs.
5. Technical Leadership & Mentorship
   • Oversee integration design and deployment standards, guiding both internal engineers and external delivery teams.
6. Risk & Continuous Improvement Ownership
   • Monitor commercial delivery scope, KPI and delivery metrics, proactively identifying risks and areas for improvement.
   • Implement standard post‑delivery reviews and feedback loops to refine frameworks and processes.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.