Customer Service

6 days ago

Singapore Capgemini Singapore PTE. LTD. Full time

The Customer Service & Contact Center Transformation leader will lead an exciting and critically important strategic initiative for Capgemini Financial Services Continental APAC BU. If you relish working and engaging with great brands in Financial Services and aiding them with their customer service & contact center transformations, we want to meet you If you believe in the opportunity to drive better sales outcomes leveraging digital solutions for the contact center, we want to meet you If you have deep understanding of the contact center strategy and operations in Banks and feel it is ripe for disruption, we want to meet you
Key Responsibilities:
Your role will require you to directly work with clients to bring transformational ideas and innovation to life, building customer relationships and creating a business portfolio for customer service and contact center transformation
Develop and execute sales strategies to penetrate the Digital marketing business across our Financial Service customers in APAC and drive revenue growth.
Shape deals proactively working with accounts and clients
Build CXO relationships, working closely with the

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