Senior Deal Desk Strategist

1 week ago

Singapore LinkedIn Full time

Overview

Senior Deal Desk Strategist (12 months Fixed Term Contract) – Location: Singapore. Hybrid work arrangement (home and LinkedIn office on select days, as determined by the team).

Responsibilities

  • Maintain case queues and ensure cases close within the metrics Initial Response Time of 95% and Time to Resolution of 85%.
  • Achieve deal desk growth targets for APAC in terms of SSEP, FY26 initiatives, and OKRs.
  • Maintain up-to-date knowledge of deals, sales, and accounts, and their progress.
  • Contribute to and coordinate discussions among sales representatives to reach agreements on contract terms and resolve contracting scenarios.
  • Review deals for accuracy and compliance with LinkedIn policies and guidelines, recommending revisions when necessary.
  • Identify initiatives to drive meaningful revenue upsides and remove blockers within sales to ensure deals close.
  • Communicate with Sales and cross-functional partners to escalate issues and recommend solutions.
  • Perform root cause analyses and gather data to resolve moderately complex issues.
  • Follow up on issues to ensure deals are closed and brought to total resolution.
  • Analyze and leverage data to advise on quoting, pricing strategies, deal flow, commercial models, and order processing for the sales organization, providing information on business terms and conditions using a customer-centric approach.
  • Gather information to aid decision-making for stakeholder priorities, deadlines, and timelines, ensuring deadlines are met.
  • Create and deliver materials (e.g., one-pagers, sales training, analysis) for Sales.
  • Communicate updates, timelines, and plans to stakeholders in a timely manner.
  • Manage relationships with cross-functional partners.
  • Implement improvements for team and process performance.
  • Leverage data to influence deal growth, optimize deal structures, and align with business strategies.
  • Utilize tools and create playbooks to advise sales representatives and identify upsell, cross-sell, and packaging opportunities within individual deals.
  • Track individual and market-level performance.
  • Perform any other duties as assigned by manager.

Qualifications

Basic Qualifications:

  • 3+ years of experience in deal desk, contracts, pricing, management consulting, sales operations, revenue operations, or a related field.
  • Bachelor's Degree in a related field.
  • Working experience in Partner Management or Operations.
  • Working knowledge of Excel and SQL.
  • Tech savvy with CRM experience in D365 or SFDC.
  • Fluency in Mandarin.

Preferred Qualifications:

  • 4+ years of experience in deal desk, contracts, pricing, management consulting, sales operations, revenue operations.

Suggested Skills:

  • Project management
  • Stakeholder management
  • Growth mindset
  • Analytics
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