Deal Desk Expert

1 week ago

Singapore beBeeStrategist Full time $60,000 - $90,000
Job Title

Senior Deal Desk Strategist: A Key Role in Driving Business Growth.

About the Job

This is a unique opportunity to join our organization as a Senior Deal Desk Strategist. The successful candidate will play a crucial role in driving business growth through strategic decision-making and exceptional execution.

The ideal candidate will have 3+ years of experience in deal desk, contracts, pricing, management consulting, sales operations, or a related field. They will also possess a Bachelor's Degree in a related field and working experience in Partner Management or Operations.

The candidate should be proficient in Excel and SQL, with tech savvy skills in CRM experience in D365 or SFDC. Fluency in Mandarin is also required.

Responsibilities:

  • Maintain case queues and ensure cases close within the metrics Initial Response Time of 95% and Time to Resolution of 85%.
  • Achieve deal desk growth targets for APAC in terms of SSEP, FY26 initiatives, and OKRs.
  • Maintain up-to-date knowledge of deals, sales, and accounts, and their progress.
  • Contribute to and coordinate discussions among sales representatives to reach agreements on contract terms and resolve contracting scenarios.
  • Review deals for accuracy and compliance with policies and guidelines, recommending revisions when necessary.
  • Identify initiatives to drive meaningful revenue upsides and remove blockers within sales to ensure deals close.
  • Communicate with Sales and cross-functional partners to escalate issues and recommend solutions.
  • Perform root cause analyses and gather data to resolve moderately complex issues.
  • Follow up on issues to ensure deals are closed and brought to total resolution.
  • Analyze and leverage data to advise on quoting, pricing strategies, deal flow, commercial models, and order processing for the sales organization, providing information on business terms and conditions using a customer-centric approach.
  • Gather information to aid decision-making for stakeholder priorities, deadlines, and timelines, ensuring deadlines are met.
  • Create and deliver materials (e.g., one-pagers, sales training, analysis) for Sales.
  • Communicate updates, timelines, and plans to stakeholders in a timely manner.
  • Manage relationships with cross-functional partners.
  • Implement improvements for team and process performance.
  • Leverage data to influence deal growth, optimize deal structures, and align with business strategies.
  • Utilize tools and create playbooks to advise sales representatives and identify upsell, cross-sell, and packaging opportunities within individual deals.
  • Track individual and market-level performance.
Requirements

Basic Qualifications:

  • 3+ years of experience in deal desk, contracts, pricing, management consulting, sales operations, revenue operations, or a related field.
  • Bachelor's Degree in a related field.
  • Working experience in Partner Management or Operations.
  • Working knowledge of Excel and SQL.
  • Tech savvy with CRM experience in D365 or SFDC.
  • Fluency in Mandarin.
Suggested Skills
  • Project management
  • Stakeholder management
  • Growth mindset
  • Analytics

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