Snr IT Analyst I

Senior IT Analyst I, Infrastructure Solutions
Join to apply for the Senior IT Analyst I, Infrastructure Solutions role at ASM. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job Summary:
The Infra Solution Engineer reports to the Global IT Infrastructure Manager. In this role, you’ll work in the Infrastructure and Operations team, focusing on solution delivery from demand intake through solution design to ensure that every deployment incorporates a secure infrastructure by design. You’ll collaborate with various IT teams and ASM businesses to meet infrastructure security architecture and solution delivery needs. Operationally, you will provide L3 support for troubleshooting issues, optimize resource utilization, and create service improvement plans and execute them to meet ASM needs. This role requires a balance of technical proficiency, collaboration skills, strategic thinking, and a focus on security. It also includes staying informed about and supporting the integration of AI-driven infrastructure innovations, particularly in R&D environments.
Key Responsibilities
Partner with IT peers to engage in technical domains and business units during demand intake and solution delivery. Understand customer needs and pain points.
Work with vendors and third-party service providers to troubleshoot major issues.
Provide operational support for global hosting and network platforms including on-premises data centers, cloud environments (Azure, AWS), virtualization solutions (VMware, Nutanix AOS, Hyper-V) and LAN/WAN environments.
Ensure the availability, stability, and performance of hosting services, including compute, storage, network, and security components.
Implement and maintain best practices for hosting and network platform architecture, performance tuning, and capacity management.
Ensure periodic review of documentation for infrastructure configurations, runbooks, troubleshooting guides, and operational procedures; provide Level 2 and Level 3 support for infrastructure and endpoint-related user issues, with timely resolution and escalation when necessary.
Infrastructure Solutions
Comprehensive knowledge of network, compute, cloud, and endpoint security.
Provide design input and implement hybrid (cloud & on-premises) infrastructure solutions.
Evaluate the network landscape considering security, TCO, and alignment with other applications.
Prepare business case justifications for infrastructure-related initiatives including major architectural changes.
Govern external partners to ensure secure, functional solution delivery.
Explore and evaluate AI-driven infrastructure solutions to enhance automation, predictive maintenance, and performance optimization, especially in R&D contexts. Develop cloud cost optimization strategies and tools to ensure efficient resource utilization and budget adherence.
Technical Implementation
Securely install, configure, and support network infrastructure.
Assist compute teams with compute services including Windows servers, Linux servers, Active Directory, Azure, AWS and on-prem platforms.
Implement and support network technologies (SD-WAN, MPLS, LAN, WiFi, Firewalls/IPS/IDS, VPN, IPsec/GRE, IPAM, UTM).
Problem Resolution & Continuity
Anticipate, investigate, and resolve system problems.
Document SOPs, policies, and guidelines.
Adhere to and propose updates to IT policies, standards, and procedures.
Work with IT leads to accommodate business continuity and disaster recovery planning for IT systems.
Stay informed about technology and industry trends relevant to ASM operations.
Education & Experience
Bachelor’s degree in Computer Engineering or equivalent.
Minimum 6 years of relevant experience in designing, building, and supporting global infrastructure. Preferred certifications: AWS/Azure Solutions Architect, CCNP, CISSP, or equivalent.
Strong knowledge and experience in Azure & AWS Cloud architecture, AWS Workspaces and Monitoring, Nutanix or similar hyperconverged infrastructure, and Internet routing protocols (TCP/IP, IPv6, OSPF, BGP, VPN, GRE/IPsec).
Security solutions such as firewall technologies, CDN, CASB, SIEM, vulnerability assessment, and IAM tools; LDAP, RADIUS, DNS, DHCP, NAC; Windows and Linux server OS; proxies/load balancers; Microsoft Direct Access; knowledge of emerging AI solutions and their integration into infrastructure, particularly in R&D environments.
Good Working Knowledge & Experience
OT security technologies; data center facilities; Cloud SASE and SD-WAN; IAM; MFA; system hardening frameworks (CIS, NIST, ISO27001); experience with vendors in outsourced environments; strong communication and collaboration skills; English proficiency.
Critical Success Criteria
Customer Focus: Deliver IT solutions with secure infrastructure and support that enhances business operations and employee experiences.
Responsive and Agile: Stay aligned with business stakeholders and users, ensuring timely IT support.
Empathy, Teamwork, and Leadership: Understand stakeholders’ needs and foster an inclusive, high-performing IT organization.
Reliability: Focus on business continuity, resilience, risk management, and cybersecurity.
Excellent Communication: Build relationships across the company and global teams.
Results-Driven: Make high-quality decisions based on technical knowledge and risk assessment.
Flexibility: Work effectively in a global environment across time zones.
Apply today to be part of what’s next. We enable chips in devices that improve lives around the world, driving cutting-edge innovation and the next wave of technological breakthroughs. Learn more at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, or any other characteristic protected by law.
#J-18808-Ljbffr