Customer Service Ambassador

2 weeks ago

Singapore beBeeCustomer Full time

Customer Service Representative Job Description

We are seeking a Customer Service Representative to serve as the first point of contact for students, parents, and visitors. The ideal candidate will be able to build trust and rapport with our clients.

The Customer Service Representative will handle customer enquiries, class registrations, and payments with attention to detail. They will provide proactive problem-solving and issue resolution, assisting with day-to-day operations and administration to ensure smooth and efficient branch function.

The successful candidate will promote our mission and values, acting as a brand ambassador for our services. They will ensure confidentiality when handling sensitive data (e.g., student records, payments).

We strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements

  • A strong communication skillset, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
  • The ability to work a fixed schedule, with occasional flexibility depending on operational needs.
  • Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
  • Prior experience in customer service, sales, or administration is preferred.
  • Familiarity with Microsoft Office and CRM System for administrative tasks is required.
  • The ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits

  • A formal training program to help you succeed.
  • A collaborative, supportive work environment with room for growth.
  • Opportunities for career development and internal promotions.
  • Becoming part of a team dedicated to making a difference in education.
  • A competitive salary package and performance bonuses.

Employer Questions

  • Tell us about yourself. Why are you interested in this Customer Relations Executive role?
  • What does good customer service mean to you? Can you share an example where you delivered excellent service?
  • How do you handle a difficult or upset parent/customer?
  • What would you do if a parent requests a change in their child's class timing, but there are no available slots?
  • How do you stay motivated during busy periods, like school holidays or enrolment peaks?
  • Where do you see yourself in the next 2–3 years? Would you be open to growing into other roles within our organization?
  • Can you give an example of a time when you handled sensitive data or

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