Head of Customer Success

MatchMove is a profitable Singapore-based fintech company and one of Asia's leading Banking-as-a-Service (BaaS) providers, enabling businesses to embed financial services directly into their digital ecosystems. Operating its proprietary, secure, and regulated Banking Wallet OSTM platform across Asia and beyond, MatchMove empowers enterprises to issue accounts, cards, payments, loans, and other financial products seamlessly within their own platforms. The company is experiencing double-digit year-on-year growth and processes billions of dollars in transactions each year, underscoring its scale, resilience, and trust among partners and users. Recognized with multiple industry awards — including the Frost & Sullivan's 2025 Singapore Enabling Technology Leadership Recognition for Excellence in Embedded Finance Innovation — MatchMove has been celebrated for driving innovation across a wide range of embedded finance use cases. By partnering with leading local banks and ecosystem players, MatchMove bridges the gap between traditional banking and modern digital commerce. Its mission is to deliver innovative, secure, and inclusive financial technology solutions that drive digital transformation for businesses while empowering millions of end users across the region. With a strong commitment to innovation, regulatory excellence, and sustainable growth, MatchMove continues to pioneer new approaches to embedded finance, redefining how businesses and consumers access and interact with financial services in Asia and beyond. Are You The One?The Head of Client Growth leads our distributed Client Growth team across Asia, driving revenue expansion and client retention across MatchMove's global portfolio. Reporting to the President and Fintech CCO, you'll maximize client lifetime value, unlock growth opportunities, and deliver exceptional experiences through strategic collaboration across sales, product, marketing, and operations. What You'll Do: Strategic Client Growth & Revenue Expansion Develop and implement client growth strategies aligned with MatchMove's business objectives across all markets Identify and execute upselling, cross‐selling, and new product adoption opportunities Define and optimize KPIs, including revenue growth, retention rates, NPS, and client lifetime value Maintain accurate revenue forecasting and pipeline management Drive continuous NPS improvement through targeted satisfaction initiatives Client Success & Relationship Management Build strategic relationships with global clients as a trusted advisor and partner Conduct Quarterly Business Reviews (QBRs) with each client to assess performance, address concerns, and identify growth opportunities Design and implement client success programs that drive product adoption and maximize value realization Monitor adoption rates and provide actionable insights to clients Champion client needs to be internally as the voice of the customer Systematically gather and act on client feedback to improve NPS and client success Operational Excellence & Team Leadership Lead, mentor, and develop a high‐performing Client Growth team distributed across Asia Collaborate with Solution Architects, Program, and Implementation Teams for seamless client onboarding Ensure adherence to SOPs and SLAs for operational excellence Establish and maintain robust QBR process framework with consistent execution Set clear performance expectations tied to revenue, retention, and NPS targets Foster a culture of client‐centricity, collaboration, and continuous improvement Cross‐Functional Collaboration & Insights Partner with sales, product, marketing, and operations teams to align on client growth initiatives Work with solution partners (e.g.,