Business Support Engineer

Business Support Engineer - Connectivity We are looking for an engineer to play a key role in providing technical, engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with cross‐functional teams to ensure high quality for our products and a satisfactory experience for our partners and customers. As a Business Support Engineer at Meta, you will specialize in one of our key business areas across Business Messaging, Telecommunications, Fintech, and Advertising. You will combine customer service skills with a product focus to ensure key insights are communicated to our product teams. Responsibilities Partner with Meta's Business Partners & Clients to help them deploy Meta products at scale. Provide integration support through a range of cloud‐based APIs, financial technology, and telecommunications integrations. Manage technical relationships with Meta partners, providing support and handling service outages. Become an expert in one of our business products and how best to deploy and troubleshoot them. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service. Troubleshoot partners' technical issues in real‐time in cooperation with their engineering and operations teams, as well as internal technical teams. Develop and maintain performance monitoring systems for infrastructure and operations to ensure high availability. Communicate partner needs to Meta product teams to improve user experience. Create and maintain informative content and documentation that can be used by partners. Provide 24x7 on‐call support coverage via on‐call rotation schedule (including weekends). Use problem‐solving skills to resolve business problems. Analyze trends/opportunities, recommend tactical improvements, and anticipate future business needs. Translate issues into actionable insights with key business impact. Manage key relationships with multiple partners, facilitate communication, and nurture cross‐functional relationships. Minimum Qualifications 5+ years of experience as a Support Engineer, Service Engineer, or similar. Bachelor's degree in Computer Science, Engineering, or related technical field. Experience developing, deploying and operating software in one or more public cloud infrastructures (Azure, GCP, AWS, etc.). Proven experience in API development on cloud‐based infrastructures. Proficiency in full‐stack development with experience in the full web stack, SOAP, and REST‐API technologies and architectures. Experience communicating with technical and business audiences and creating technical documentation. Solid understanding of IT infrastructures and network protocols on different layers, and knowledge of different data exchange formats and protocols. Experience assessing, analyzing, and resolving operational issues using data. Experience managing multiple concurrent projects and driving initiatives in a cross‐functional environment. Preferred Qualifications Proficiency in PHP/Hack and JavaScript/React. Experience working across a global team, solving problems, and designing business operations from scratch. Proficiency in telco infrastructure (e.g., Packet Data Gateway (PGW), Gateway GPRS Support Node (GGSN)) and IP stack. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. #J-18808-Ljbffr