Training and Development Manager
2 days ago
Position Overview:
We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.
What you'll be doing
Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
Identifying training needs and designing customized programs to address skill gaps
Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM – 8:30 PM).
Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
Providing one-on-one coaching and mentoring to support the professional development of retail staff
Collaborate with the HR and Operations teams to identify training needs and design customized modules.
Collaborating with the management team to align training with the company's strategic objectives
Monitor training effectiveness through feedback and KPIs to refine future programs.
Maintaining training records and providing progress reports
What we're looking for
Relevant qualification in a field such as Education, Human Resources, or Business
Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
Strong understanding of adult learning principles and the ability to design effective training programs
Proficient in data analysis and using metrics to measure training impact
Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
Passion for learning and development, with a commitment to continuous improvement
What we offer
Competitive salary and performance-based bonuses
Comprehensive benefits package, including medical benefits
Opportunities for career advancement and professional development
Supportive and collaborative work environment
About us
HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.
If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity.
Apply now
to take the first step toward joining our team.
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