Content Manager
5 days ago
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
The Content Management organization at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. The Content Manager works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).
Core responsibilities of a Content Manager include day-to-day content management tasks, cross-functional collaboration across the Marcom organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of an ever-changing set of tools and processes.
Key Responsibilities:
Receive daily and weekly programming instructions from business DRIs. Instructions are received via client’s internal tools like Radar, Pitch, and Quip with other tools to possibly develop in future.
Complete programming per instructions and to required deadlines. Programming takes place in client’s tools like DJ, Rubicon, and Conductor with other tools to possibly develop in future.
Complete publishing preview and build requests via standard weekly store turn and daily “mini” refresh process.
Review and flag error messages to be addressed by internal DRIs, tracking required corrections to completion.
Raise support and engineering tickets for errors that cannot be resolved directly.
Coordination with internal DRIs on monthly promotional plans to ensure conflicts are avoided with global and local programming requests.
Contribute innovative ideas and feedback regarding processes, workflows, and tools.
Reporting on total workload, issues and trends.
Requirements:
A minimum of 5 years experience working on web production teams.
Experience with localization and managing content for a global audience, using a CMS.
Deep knowledge of how content management and other related system processes work.
Experience working with a git client application (Tower, SourceTree, etc.) a plus.
Knowledge of HTML, XML, JSON, and enterprise CMS.
Experience working on Adobe AEM platforms.
Ability to work flexibly to allow for out of hours content push lives (time managed in coordination with Management team).
Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel.
Demonstrated success in business process improvement and re-engineering.
Proven ability to manage ambiguity effectively.
Experience creating/managing internal tools a plus.
Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment.
Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules.
High degree of ownership and accountability.
Ability to balance multiple project or assignments.
Highly detail-oriented, organized, and patient.
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.
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