Sales manager
1 week ago
About UsAt Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
What We Need From YouThe Sales Manager is responsible for all sales activities, corporate accounts and meetings aligned with the quarterly and annual sales and marketing strategy planning. A SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mindset to work towards a successful hotel sales strategy.
Your day-to-day
FINANCIAL RETURNS
Promote the Holiday Inn Express products and services using suggestive selling techniques.
Prepare and execute action plans which increase sales revenue.
Monitor and acquire market intelligence from competition set hotels.
Refer international sales leads to Cluster Director of Sales & Marketing.
Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business.
Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth.
Monitor existing business and share sales strategies during sales/revenue meetings to maximize opportunities.
Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts.
Initiate and prepare business tenders, proposals and contracts upon reviewing with Cluster Director of Sales & Marketing.
Work collaboratively with the Leadership team in the preparation and management of the Sales & Marketing budget yearly.
Review and assist in the preparation of the annual departmental operating budget.
Completing all sales training modules is mandatory.
Competent in hotel systems (e.g., Concerto, Oasis, Merlin, IWOS).
Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales & Marketing.
PEOPLE
Manage key corporate accounts with professionalism.
Sales trips when required to promote the hotel and develop potential business.
Maintain regular contact with IHG hotels colleagues locally and Key Account Directors/Managers.
Always maintain high service standards in the hotel through training and leading by example, competent with six leadership competencies.
Ensure all colleagues are aligned with Brand Service behaviours and guidelines.
Closely connect with operations on a timely basis regarding in-house, future and existing needs of guests.
GUEST EXPERIENCE
Promote the Hotel’s (and IHG generally) products and services.
Maintain a high level of product and service knowledge about all IHG Hotels in your region.
Service existing and new business through management of accounts.
Respond to guest complaints within 24 hours and ensure corrective actions to resolve their issues/concerns with the support of Cluster Director of Sales & Marketing.
Develop and maintain a regular pattern of sales calls, meeting with principals of target markets.
Provide intel on market research and analysis.
Develop and maintain contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business.
Build profile within the local marketplace through attendance at appropriate networking events, recommended by Cluster Director of Sales & Marketing.
Entertain clients in quarterly appreciation events/hotel events with a view to maximizing business opportunities.
Plan and conduct familiarization tours and site inspections on a weekly basis.
Weekly office visits to corporate accounts, business partners and associations.
Collaboratively assist in the preparation of new products and services.
Consistently assist the team in the evaluation of sales and marketing activities.
Analyze sales business mix and likely impact on hotel goals, calling out risk (if any).
RESPONSIBLE BUSINESS
Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
Be aware of duty of care and adhere to occupational health and safety legislation, policies and procedures.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Initiate actions to correct a hazardous situation and notify direct report of potential dangers.
Log security incidents and accidents in accordance with hotel requirements.
Maintain a positive mindset of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts.
Act responsibly at all times when working with the hotel budget and expenses, seeking prior approval from Cluster Director of Sales & Marketing or General Manager.
What We Offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
Duty meals.
Birthday Leave on your birthday month.
Monthly LOVE Hour.
Extensive coverage of medical, dental & optical benefits.
Insurance coverage.
F&B discount at restaurants within IHG Singapore Hotels.
Special employee rate at all IHG Hotels worldwide.
Room to Grow opportunities.
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.
Employability Partner: NTUC’s e2i (Employment and Employability Institute)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr
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