Executive, Guest Service

1 week ago

Singapore The Ascott Limited Full time

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Executive, Guest Service
role at
The Ascott Limited .
**About Us**
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning over 260 cities in more than 40 countries.
**Job Description**
You will support daily guest service operations in our Serviced Residence, creating a pleasant atmosphere that ensures residents’ satisfaction and a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.
**Responsibilities**
You will:
Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate residents' queries and needs
Provide recommendations on nearby amenities, places of interest, and assist with travel, tours, and restaurant reservations
Manage residents’ accounts, information, and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with onboarding new employees
Respond to queries via walk-ins, emails, and calls
Handle and record feedback and complaints, referring them to supervisors and managers
Convey messages promptly to residents
Safeguard cash and residents’ valuables
Perform related tasks as assigned
**Benefits**
Flexible benefits with comprehensive medical coverage for self and family, training and development opportunities, subsidized rates at Ascott residences, staff volunteerism, and wellness programs.
**Closing Statement**
At CapitaLand, we promote fair employment practices, recruiting based on merit and fit with our values. We provide equal opportunities and foster an inclusive workplace regardless of race, gender, age, religion, or nationality. Only shortlisted candidates will be notified.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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