Patient Service Associate, NUHS Diagnostics

1 week ago


Singapore National University Polyclinics Full time

Job ID: 3547
Job Function: Ancillary
Institution: National University Health System
Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.
Job Responsibilities:
Responsible for reception of all appointment and walk-in patients at the Diagnostics counters.
Ensure 2 patients' identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS) and verifying tests ordered by doctors.
Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal.
Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
Responsible for



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