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Assistant Executive/Executive, IT Operations

2 weeks ago

Singapore Nanyang Technological University Full time

The Innovation and Entrepreneurship (I&E) Office at NTU is established under the NTU I&E initiative to drive overall synergy, coordination, and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University’s efforts to translate NTU’s scientific discoveries, innovations, and creative work into technological and social entrepreneurship activities that benefit industry and society. Read more about us here.
The NTU Innovation Port serves as the I&E Port of Call at NTU, providing a first point of contact as well as a networking venue for the NTU community, alumni, and external partners for their I&E journey. This venue will host events from training, innovation challenges to networking sessions. We invite suitable candidates to join as Assistant Executive/Executive in IT operations. He/she will be responsible for providing onsite IT/AV technical support for events organized at the NTU Innovation Port, managing the venue’s facilities booking system, as well as providing general laboratory support for NTU’s MVP Atelier located nearby.
Successful candidates can look forward to a rewarding career at NTU with ample opportunities for growth and development.
Responsibilities:
On-site Technical Support
Set up, operate and troubleshoot IT/AV equipment at the Innovation Port, including microphones, speakers, mixers, projectors, and video walls, ensuring that all equipment is set up and configured correctly.
Provide technical support for IT/AV equipment/software to speakers and attendees for events/meetings held at the NTU Innovation Port.
Prepare user manuals and conduct training to users as and when required.
Manage CCTV, door access, alarm systems, and other miscellaneous systems at the NTU Innovation Port.
Facilities Management
Manage the facilities booking system for NTU Innovation Port.
Liaise with contractors for site work, e.g., maintenance and installations.
General Laboratory Support
Support day-to-day operations of NTU’s MVP Atelier.
Conduct proper and periodic maintenance of laboratory equipment.
General lab housekeeping.
Any other ad-hoc initiatives and projects undertaken by the Office.
Requirements:
Higher Nitec/Diploma in Electronics/Electrical Engineering/IT or equivalent certification from recognized institutes.
Ability to configure, support, and perform troubleshooting for common IT/AV equipment including microphones, speakers, mixers, projectors, and video walls.
Knowledge in Microsoft Excel, Word, PowerPoint, and Office applications.
At least 1 year working experience in an IT support environment or related fields preferred.
Preferably non-executive specialized in IT/computer hardware or equivalent.
Good communication skills and ability to liaise with end-users.
Customer service-oriented, positive work attitude, and good problem-solving skills.
Display a high level of initiative with the ability to work independently.
Able to plan and prioritize workload without supervision.
Continuous self-learning and self-initiating.
This position will be on a 1-year contract, with an option to renew for 1 additional year upon satisfactory performance.
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