Service Captain

1 week ago


Singapore This is an IT support group Full time

Roles & Responsibilities
Service Captain (1-Michelin)
Introduction: Located in the heart of Singapore, CHALEUR is a Michelin-starred France Japanese fine-dining restaurant known for its innovative take on traditional Elegance cuisine. Our team is dedicated to delivering impeccable service and memorable moments for every guest.
Industry / Organization Type: Food & Beverage
Working Location: Central Area at Neil Road
Working Hours: 5 days (Tuesday to Saturday)
Basic Salary from $3000 to $3500
Key Responsibilities:
Service Supervision:
Lead and supervise service staff, ensuring prompt and attentive service to guests.
Customer Relations:
Greet and interact with guests, responding to guest feedback and resolving customer complaints.
Service Standards:
Maintain high service standards, adhering to establishment's policies and procedures.
Conduct regular service checks to ensure quality.
Staff Management:
Train, coach, and evaluate service staff performance.
Communication:
Liaise between front-of-house and back-of-house staff. Communicate menu changes, promotions, and events.
Operations:
Manage table assignments, reservations, and seating.
Monitor dining area cleanliness and ambiance.
Quality Control:
Ensure accuracy of orders, billing, and payment processing.
Social Media: (Advantage)
Manage restaurant's social media accounts (Instagram, Facebook).
Create and schedule posts showcasing menu items, promotions, and events.
Respond to online customer inquiries and reviews.
Monitor and analyze social media metrics (engagement, followers, etc.).
Required Skills and Qualifications:
Good command of spoken and written English.
Pleasing, mature, and cheerful personality.
Excellent guest service skills.
Good knowledge of food and beverage service – willing to learn.
O’ Level or Diploma in Hotel Management or related field.
2-3 years of work experience in a similar F&B role.
Summary of role requirements:
Looking for candidates available to work:
Tuesday: Morning, Afternoon, Evening
Wednesday: Morning, Afternoon, Evening
Thursday: Morning, Afternoon, Evening
Friday: Morning, Afternoon, Evening
Saturday: Morning, Afternoon, Evening
2-3 years of relevant work experience required for this role.
Working rights required for this role.
Expected salary: $3,000 - $3,500 per month.
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