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Partner Success Analyst

2 weeks ago

Singapore LMAX Group Full time

Description:
Partner Success Analyst will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.
Main Duties & Responsibilities:
Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
Perform the role of a trader, processing client trades over the telephone
Assist clients with an understanding of their trade executions with an in-depth analysis
Client account management – includes opening an account, documents chase up, dealing with trading queries, following up on clients' payment and trading activities
Carry out basic Payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations
Understanding of CFD dividends & FX Swaps to assist clients with their queries
Support the Sales team where necessary
Support Introducing Brokers and their clients
Work to weekly, monthly and quarterly objectives and targets
Follow internal policies and adhere to regulatory requirements
Requirements:
Business Fluency in written and verbal English & Mandarin
Effective relationship builder and influencer
Pragmatic and flexible with ability to handle ambiguity and remain focused
Confident and proactive in communicating with people at all levels and a good team player
Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver
Can handle large workloads and remain calm and productive in stressful situations
Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business
Proficiency in MS Office applications
Previous client facing experience
25 days of holiday
Bonus
Pension: CPF
Private medical and dental coverage
Term Life
Personal Death and Accident Insurance
Wellness contribution program with access to ClassPass
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