Manager, InfoComm Infrastructure

7 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Description

The Manager, InfoComm Infrastructure plays a pivotal role in the planning, execution, and support of Microsoft 365 services and applications. This individual collaborates closely with IT professionals, stakeholders, and end-users to ensure seamless deployment, management, and utilization of Microsoft 365 solutions, thereby enhancing productivity, security, and compliance across NTU.

Key Responsibilities:
  • Microsoft 365 Deployments and Migrations: Plan, execute, and support Microsoft 365 deployments and migrations to meet business needs and organizational goals.
  • Configuration and Management: Configure and manage Microsoft 365 services and applications, including SharePoint, Teams, Exchange, and Power BI to optimize their use.
  • Troubleshooting and Support: Troubleshoot technical issues and provide timely support to end-users, ensuring minimal disruption to their work.
  • Security and Compliance: Develop and implement security and compliance policies and procedures to meet regulatory requirements and maintain data integrity.
  • User Adoption and Change Management: Develop and implement training and adoption programs to promote effective user adoption and change management within the organization.
  • Usage Analysis and Recommendations: Analyze usage data and develop recommendations for improving the use of Microsoft 365 services and applications.
  • Project Management: Manage complex projects with multiple stakeholders, timelines, and budgets, ensuring successful project delivery.
  • Communication: Communicate effectively with end-users, IT professionals, and management to facilitate collaboration and ensure that everyone is informed and aligned.
Requirements
  • Education: Degree in Computer Science, Computer Engineering, Software Engineering or a related discipline.
  • Experience: Minimum 8 years of experience in a similar role, with hands-on expertise in Microsoft 365 services and applications.
  • Technical Knowledge: Strong technical knowledge of Microsoft 365 services and applications, including SharePoint, Teams, Exchange, and Power BI.
  • Infrastructure Management: Proficiency in IT infrastructure management, security, and compliance.
  • Project Management Methodologies: Familiarity with project management methodologies and best practices.
  • Change Management Strategies: Expertise in change management and user adoption strategies.
  • Microsoft 365 Services and Applications: Experience with deploying, migrating, and administering Microsoft 365 services and applications.
  • Soft Skills: Strong problem-solving, analytical, communication, and project management skills are essential for this role.
About NTU

Hiring Institution: NTU



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