Workplace Service Desk Analyst
7 days ago
Step into our world of creativity and joy
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Service Desk Analyst – Your future position?
As the Service Desk Analyst, you will provide functional and technical support in the Workplace Services area.
Main Responsibilities
Technical Support
Get involved in Incident, Problem and Service Request Management
Provide workarounds and solutions based on Service Level Goals
In the case of Problem Management, collaborate with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
Propose or recommend IM&T Services modifications to reduce user impact
Refer more complex problems to problem managers or senior level
Communication
Clarify tickets logged with requesters and communicate about resolution progress
Ensure satisfactory customer service and prompt response times to the requesters
Share your support knowledge with peers in the same team and maintain associated documentation
Communicate with the user community to provide the status of open problems and the changes associated with new solutions. Escalate issues or outages to management
Develop good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction
Information Security
Ensure security rules implementation following the policies
You?
Are you someone who wants to grow and shape your own world? Who thrives in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and impact your world.
Your professional profile includes
3 or more years of experience
Knowledge of Microsoft-based operating systems
General knowledge of IT infrastructure: Lan, WAN, Windows servers, active directory
Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
Basic Knowledge in SAP system (account, print)
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working:
On-site
#J-18808-Ljbffr
-
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Service Desk Analyst
6 days ago
Singapore OPENSOURCE PTE. LTD. Full time**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...
-
Service Desk Analyst
6 days ago
Singapore Opensource Pte Ltd. Full time**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...
-
Service Desk Analyst
7 days ago
Singapore Allen & Overy Full timeAllen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...
-
IT Service Desk Analyst
9 hours ago
Singapore Mapped Full timeIT Service Desk Analyst - Prestigious Local Law Firm Our client is one of the top local law firms in Singapore, renowned for their forward-thinking approach, adaptability, and commitment to excellence. With a strong regional presence across ASEAN countries, their presence in Asia is positioned to deliver high-quality legal services with over 500 people in...
-
IT Service Desk Analyst
1 day ago
Singapore EFG International Full timeWithin the department of IT and reporting functionally to the IT Service Desk Manager, the IT Service Desk Analyst ensures the delivery of outstanding customer service to users and clients. **Main Responsibilities** - Logs all relevant incident/service request details, allocating categorization and prioritization codes as per internal procedure - Provides...
-
Service Desk Analyst
7 days ago
Singapore Allen & Overy Full timeAllen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned our reputation as a firm that leads the industry and opens up new possibilities in law. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven...
-
Service Desk Analyst
5 hours ago
Singapore King & Spalding Full time**JOB TITLE**: Service Desk Analyst **LOCATION**: Singapore **REPORTS TO**: Sr. Service Desk Manager (Atlanta) **WORK HOURS FOR POSITION**: This is a remote role with one in-office day per month to aide collaboration. **GENERAL SUMMARY**: **ESSENTIAL JOB FUNCTIONS**: - Provide solutions to customer problems of complex nature to ensure customer...
-
Help Desk Analyst
7 days ago
Singapore Iron Systems, Inc Full timeAbout the TeamWe are a dynamic team at Iron Systems, Inc. dedicated to delivering exceptional IT services. We are seeking a Help Desk Analyst to join our team and provide top-notch support and maintenance services for desktop devices.Key Responsibilities:Manage desktop device incidents through to resolution.Provide VIP support for desk-side issues per...
-
Service Desk Analyst
1 day ago
Singapore ACUUTECH PTE. LTD. Full time**JOB PURPOSE** Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. To conduct remote support ensuring a professional image is always conveyed. Develop and maintain a relationship with every client to maximise future revenue...
-
IT Help Desk Analyst
2 days ago
Singapore ITCAN PTE. LIMITED Full timeJob Description & RequirementsWe are looking for an experienced IT Help Desk Analyst to join our team at ITCAN PTE. LIMITED. In this role, you will be responsible for troubleshooting and resolving technical issues reported by our users.Job Description: The IT Help Desk Analyst will be the primary point of contact for users experiencing technical...
-
Trading Analyst
2 days ago
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
IT Service Desk Analyst
3 days ago
Singapore Persolkelly Full time**Purpose**: The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent...
-
Service Desk Analyst
4 days ago
Singapore TEMPSERV PTE. LTD. Full time**Service Desk Analyst** - Monitor enterprise IT networks, server systems and commercial clouds. - Single point of contact with customers/users, resolver groups, third party service providers and other departments - Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed...
-
Senior IT Service Desk Manager
6 days ago
Singapore ArcBlue Singapore Pte Ltd Full time**About the hiring company** The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team...
-
Service Desk Support Specialist
6 days ago
Singapore CareCone Group Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at CareCone Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.
-
Service Desk Analyst
5 days ago
Singapore Birlasoft Full timeDirect message the job poster from Birlasoft Deputy Manager @ Birlasoft | HR Expert, Global Talent Acquisition, "An Aspiring Idiot"About Birlasoft Ltd. Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies...
-
Deal Desk Analyst
6 days ago
Singapore Sensor Tower Full time**Role Summary**: As a **Deal Desk Analyst**, you will be responsible for reviewing and processing order forms, supporting sales, and ensuring efficient booking processes. You’ll play a key role in maintaining internal policies, assisting with projects, and driving strategic initiatives. **What you will do**: - Review and process order forms, ensuring...
-
Deal Desk Analyst
2 days ago
Singapore Datasite Full timeDeal Desk Analyst Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected....
-
L2 Service Desk Analyst
7 days ago
Singapore Product and Technology Full time**Job no**: 521741 **Brand**: Product and Technology **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and...