Remote IT Support Technician

5 days ago


Singapore beBeeTechnical Full time

Job Role

We are seeking an experienced Technical Support Specialist to fill this key position in our IT department. As a primary point of contact for all IT-related support requests, you will be responsible for providing top-notch technical support to clients across the globe.

  • Key Responsibilities:
  • Handle all incoming IT support requests with promptness and efficiency.
  • Deliver remote and desk-side technical support for various applications and hardware.
  • Utilise IT Service Management tools for troubleshooting, ticket tracking, escalation, documentation, and knowledgebase contribution.
  • Manage incoming calls through call receipt systems.
  • Take ownership of tasks through to resolution, ensuring customer satisfaction is consistently achieved.
  • Evaluate unresolved issues and escalate according to established procedures while maintaining compliance with SLAs.
  • Keep end-users informed with timely updates on issue progress.
  • Monitor, prioritise, and escalate work while identifying potential risks or challenges.
  • Adhere to administrative processes promoting efficiency and smooth operations.
  • Support setup and troubleshooting of audio and video conferences.

Requirements

  • Skills and Experience:
  • Strong troubleshooting abilities with broad technical knowledge of hardware, including laptops and mobile devices.
  • At least 1 year of IT helpdesk support experience preferably within a professional services environment.
  • Proficiency with Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook, and Teams).


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