Customer Experience Specialist: Escalations

A leading airline in Singapore is seeking a candidate for vendor management, overseeing service standards and resolving issues. Responsibilities include managing escalated cases, monitoring performance against SLAs, handling disruptions, and processing refunds. The ideal candidate should demonstrate strong organizational skills and experience in customer...

A leading technology company in Singapore is seeking a Global Escalations Specialist to manage member escalations and improve user safety. This full-time role involves investigating complex issues and collaborating with cross-functional teams. Candidates should have at least 1 year of experience, a Bachelor's degree, and strong analytical skills. A passion...

A leading airline in Singapore seeks a Senior Specialist in Customer Service (Non-Voice Operations). This role involves managing vendor performance, handling escalated customer cases, and ensuring the highest quality service delivery through effective communication and monitoring. Ideal candidates will have a diploma and 3-5 years of relevant experience,...

A leading tech company is seeking a Customer Service Specialist in Singapore to handle complex service issues across various platforms. The ideal candidate will have 1-5 years of customer service experience and a strong command of Zendesk. Responsibilities include collaborating with logistics and finance teams, supporting BPO Tier 1 agents, and contributing...

We are looking for a Customer Experience Specialist who possesses excellent communication skills since you will be speaking directly with customers. Also, you must have a strong understanding of Big Ass Fans products and services to address customer questions and liaise with Internal and external stakeholders. You should also have a pleasant attitude to...

Overview: As the Escalation and Expert Center Specialist, you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Escalation and Expert Centre personnel are **key organizational people** who help our...

The Team Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations...

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the...

A logistics and delivery company in Singapore is seeking a proactive individual who excels in communication and customer service. The role involves resolving escalated issues, collaborating across departments, and providing tailored solutions to enhance the customer experience. The ideal candidate thrives under pressure and has a strong focus on process...

**Escalation Specialist** **9 or 12 Month Contract (Open for extension)** **Responsibilities** - Interpret and enforce the companies terms of service (either our Community Standards, Advertiser & Commerce Policies, and Intellectual Property Regulations) - Review, investigate and process reported escalations across the client's product suite and respond to...