Service Quality Executive

1 day ago

Singapore Cushman & Wakefield Full time

Service Quality Executive - Expression of Interest

Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield

Service Quality Executive - Expression of Interest

1 day ago Be among the first 25 applicants

Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield

Get AI-powered advice on this job and more exclusive features.

Job Title
Service Quality Executive - Expression of Interest

Job Title
Service Quality Executive - Expression of Interest
Job Description Summary
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.
Job Description
About the Role:

  • Provide comprehensive training to Customer service representatives
  • Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.
  • Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
  • Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
  • Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
About You
  • Diploma holder in any disciplinary
  • Prior experience in contact center environment
  • Familiar with contact center performance standards, reports, and performance management
  • Good interpersonal and writing skills
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
  • Bonus for referring friends
  • Career development and a promote from within culture
  • An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

Referrals increase your chances of interviewing at Cushman & Wakefield by 2x

Sign in to set job alerts for “Service Executive” roles.

Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Client Success Representative (Remote, Contract)

Customer Care Consultant - Based in Malaysia

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Quality Control

    5 days ago

    Singapore Space Executive Full time

    Quality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that's looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you'll be part of the...

  • Quality Assurance Executive

    2 days ago

    Singapore QUALITY MEAT PTE. LTD. Full time

    **Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...

  • Service Quality Executive

    2 weeks ago

    Singapore Kwong Wai Shiu Hospital Full time

    Kwong Wai Shiu Hospital is a charitable organisation established to provide healthcare services to the needy in Singapore regardless of race, language, or religion. Our vision is to be a leading community healthcare hub in Singapore. We provide a continuum of care ranging from in-patient, rehabilitation therapy and Traditional Chinese Medicine services. We...

  • Quality Control

    1 day ago

    Singapore Space Executive Full time

    Quality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...

  • Regional Head of Service

    2 weeks ago

    Singapore Page Executive Full time

    Regional Head of Service & Operations (Data Center) Job description for Regional Head of Service & Operations (Data Center) at Page Executive . Overview The Regional Head of Service & Operations will lead service delivery teams across APAC, ensuring high-quality installation, commissioning, and maintenance of data center infrastructure & systems while...

  • Senior Executive

    1 week ago

    Singapore beBeeServiceQuality Full time $80,000 - $120,000

    Job SummaryWe are seeking a highly skilled and experienced Senior Executive to join our team as Service Quality Senior Executive. This is an exciting opportunity for a professional with expertise in service quality assurance, training development, and stakeholder engagement.

  • Executive, Service Quality

    2 weeks ago

    Singapore Far East Hospitality Management (S) Pte Ltd Full time

    The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory...

  • Service Quality Senior Executive

    3 weeks ago

    Singapore Maybank Full time

    Join to apply for the Service Quality Senior Executive role at Maybank 4 hours ago Be among the first 25 applicants Join to apply for the Service Quality Senior Executive role at Maybank Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of...

  • Customer Service Executive

    1 week ago

    Singapore QUALITY CLEANERS (SINGAPORE) PTE. LTD. Full time

    Manage phone calls and provide responses to all using high-quality services and performance standards - Handle customer complaints and feedback and ensure timely resolution - Maintain accurate records of every customer service ticket and ensure timely follow-up on the requests - Schedule appointments for customers - Communicate and coordinate with all...

  • Customer Service Executive

    5 days ago

    Singapore Quality Cleaner (Singapore) Pte Ltd Full time

    **Job Description & Requirements** - Manage phone calls and provide responses to all using high-quality services and performance standards - Handle customer complaints and feedback and ensure timely resolution - Maintain accurate records of every customer service ticket and ensure timely follow-up on the requests - Schedule appointments for customers -...