Senior operations business analyst
1 month ago
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. About the Team: Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence. Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud. Job Description: Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making Utilise advanced data models, algorithms, and statistical analyses to identify patterns and trends, providing valuable insights for informed decision-making Identify new business requirements based on areas of improvement for existing user experience tools, programmes, and processes Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics, including contact rate, CSAT (Customer Satisfaction), and contact time, SOP quality Support local agents’ performance monitoring and build, maintain and improve our internal training process, systems and knowledge base Collaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projects Requirements: Min. 3 to 5 years of professional experience in user-centric roles / organisations with strong analytical and problem-solving skills culture Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions Ability to generate impactful insights with in-depth understanding of users’ needs on ecommerce platforms Experience/proficiency in SQL/Python is a must Understanding of topics such as CSAT, NPS (Net Promoter Score), or other user experience metrics is a big plus Ability to view different aspects of a project from a macro perspective while having an eye for detail Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals #J-18808-Ljbffr
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Senior Business Analyst
2 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAs a Senior Business Analyst in the Assembly and Test Manufacturing Central Team (AT MCT) Control Systems Management team at Micron, you are responsible for identifying new system needs, investigating possible solutions and implementing system solutions. You will be on the forefront of Micron manufacturing systems innovation and...
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Business analyst or senior business analyst
1 month ago
Singapore Zurich 56 Company Ltd Full timeBusiness Analyst or Senior Business Analyst Job Title: Business Analyst or Senior Business Analyst The Opportunity: We have an exciting opportunity to join the Zurich APAC team as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business Analyst with great problem solving and stakeholder...
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Business Operations Analyst
1 month ago
Singapore Shopee Full timeJob Title: Business Operations AnalystThe Operations team at Shopee plays a crucial role in ensuring seamless customer experiences. As a Business Operations Analyst, you will work closely with local counterparts to identify business problems and drive improvements. Your key responsibilities will include:Working with large datasets to identify issues and...
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Business analyst or senior business analyst
4 weeks ago
Singapore Zurich 56 Company Ltd Full timeBusiness Analyst or Senior Business AnalystJob Title:Business Analyst or Senior Business Analyst The Opportunity: We have an exciting opportunity to join the Zurich APAC team as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business Analyst with great problem solving and stakeholder...
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Senior Business Analyst
1 month ago
Singapore United Overseas Bank Full timeJob SummaryUnited Overseas Bank is seeking a Senior Business Analyst to join our Group Technology and Operations team responsible for software and system development, information technology support services, and banking operations. The successful candidate will work closely with business stakeholders to elicit, review, and update business requirements.Key...
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Senior business analyst
1 month ago
Singapore Zurich Australian Insurance Ltd. Full timeSenior Business Analyst The Opportunity: We are seeking a highly skilled and customer-focused Senior Business Analyst with experience in the insurance industry. The ideal candidate is a positive problem solver who is obsessed with customer experience, serving as a liaison between the Business and IT teams, providing solutions to their business system needs....
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Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full timeRole SummaryWe are seeking a highly skilled and experienced Senior Financial Analyst to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD. As a Senior Financial Analyst, you will play a critical role in driving finance transformation initiatives and delivering business outcomes.
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Senior business analyst
1 month ago
Singapore Zurich 56 Company Ltd Full timeSenior Business Analyst Job Title: Senior Business Analyst The Opportunity: We have an exciting opportunity to join the Zurich APAC team as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business Analyst with great problem solving and stakeholder management skills to help drive...
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Senior IT Business Analyst
2 weeks ago
Singapore PEOPLE PROFILERS PTE. LTD. Full timeWe are seeking a highly skilled and experienced Senior IT Business Analyst to join our team at People Profilers Pte Ltd.About the RoleThis is a fantastic opportunity for a seasoned professional to leverage their expertise in business analysis, software development, and project management to drive business growth and improvement.The successful candidate will...
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Senior business analyst
4 weeks ago
Singapore Zurich Australian Insurance Ltd. Full timeSenior Business AnalystThe Opportunity: We are seeking a highly skilled and customer-focused Senior Business Analyst with experience in the insurance industry. The ideal candidate is a positive problem solver who is obsessed with customer experience, serving as a liaison between the Business and IT teams, providing solutions to their business system needs....
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Senior Financial Analyst Position Available
2 weeks ago
Singapore WAN BUSINESS ADVISORY PTE. LTD. Full timeCompany OverviewWAN BUSINESS ADVISORY PTE. LTD. is a reputable advisory firm seeking an experienced Senior Financial Analyst to join our team.
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Data Science Analyst
2 weeks ago
Singapore KONICA MINOLTA BUSINESS SOLUTIONS ASIA PTE. LTD. Full timeJob DescriptionKONICA MINOLTA BUSINESS SOLUTIONS ASIA PTE. LTD. is seeking a skilled Data Science Analyst to join our team.About the RoleThis role will involve working closely with various departments regionally to ensure data integrity and accuracy, as well as assisting in developing reporting tools and dashboards.Key ResponsibilitiesDevelop data-driven...
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Business analyst
4 weeks ago
Singapore Business English Academy Full timeSitting within the Reserve Management department, the front office business analyst/product owner is responsible for Managing the applications and processes used for portfolio management and trading of assets managed in-house. Work closely with portfolio management and trading functions to understand their business requirements, translating...
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Senior business analyst
1 month ago
Singapore OCBC Bank Full timeJob Description - Senior Business Analyst (Cards) - Group Operations and Technology (240001 AL) Senior Business Analyst (Cards) - Group Operations and Technology - ( 240001 AL ) About the Role: We are seeking an experienced and strategic Senior Business Analyst with deep expertise in the cards domain to lead a transformative project with regional...
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Senior Business Analyst
1 week ago
Singapore Zurich 56 Company Ltd Full timeSenior Business Analyst Job Title: Business Analyst The Opportunity: We have an exciting opportunity to join the Zurich APAC team as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business Analyst with great problem-solving and stakeholder management skills to help drive execution and...
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Singapore DBS Bank Limited Full timeDBS Bank Limited is a leading financial institution in Asia, and we are currently seeking a Senior Business Process Analyst, Treasury Operations.About UsAs a Senior Business Process Analyst, you will play a key role in supporting our Treasury Operations team by analyzing and improving business processes to drive efficiency and productivity. You will work...
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Senior Consultant
19 hours ago
Singapore HORIZON GLOBAL SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Singapore Employment Type: Full-TimeJob Overview:The Senior Consultant - Business Analyst will drive complex projects, lead business analysis teams, and serve as a strategic partner to clients. The role includes leading critical transformation projects and enhancing organizational processes.Roles and Responsibilities: Lead...
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Senior business analyst
4 weeks ago
Singapore OCBC Bank Full timeJob Description - Senior Business Analyst (Cards) - Group Operations and Technology (240001 AL)Senior Business Analyst (Cards) - Group Operations and Technology-(240001 AL)About the Role: We are seeking an experienced and strategic Senior Business Analyst with deep expertise in the cards domain to lead a transformative project with regional...
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Senior Business Analyst
7 days ago
Singapore Zurich 56 Company Ltd Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Business Analyst 117938Job Title: Business Analyst The Opportunity: We have an exciting opportunity to join the Zurich APAC team as part of our dedicated team executing on our regional digital distribution strategy - Zurich Edge. We’re looking for a Business...
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Senior Operations Data Analyst
2 weeks ago
Singapore NETWORK GUARD PTE. LTD. Full timeWe are seeking a Senior Operations Data Analyst to join our team at NETWORK GUARD PTE. LTD.Estimated Salary:$115,000 - $140,000 per yearJob DescriptionThe ideal candidate will have 4+ years of experience in data analysis and business intelligence. They will be responsible for delivering impactful insights and recommendations using compelling visualizations...