Customer Success Manager

3 days ago

Singapore X0PA AI Full time

Join to apply for the
Customer Success Manager
role at
X0PA AI
Join to apply for the
Customer Success Manager
role at
X0PA AI
X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation.
Brief Overview Of The Role
As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0PA AI's platform and products while driving customer satisfaction and happiness. You will also manage the alignment of customers' long-term goals with X0PA AI's products and services.
This is a fantastic opportunity to work hands on with a high performing team in an AI based, innovative, fast-moving, funded start-up.
We are looking for candidates with the right attitude, drive & passion for customer success and we value that over any educational qualifications. If you are highly driven, looking to accelerate your career and grow in a high performing start-up environment, WE WANT YOU
Key Responsibilities
Managing the entire customer lifecycle (from deployment to product adoption)
Develop and maintain long-term relationships with stakeholders
Closely manage and nurture accounts
Propose development strategies for customers' expanded usage of solutions
Sustain business growth and profitability by maximizing value
Minimize customer churn
Conduct on-boarding and product demonstrations for new and existing customers
Analyze customer

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