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BSS - Central - Senior Manager • Bangalore / Gurgaon

1 week ago

Singapore Urban Company Full time

Senior Category Manager - Business | Urban Company
About the Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
About the Role & Team
Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.
Beauty vertical
Salon for women: Skin-care services
Salon for women: Hair, nails and make-up
Men’s grooming
Spa therapy for men and women
Treatments
AC and appliance repair
Cleaning and Pest control
Electricians, Plumbers and Carpenters
Painting
Products business (Largely B2B sales)
Beauty & spa products: Both OEM and private labels
Home solutions store
Cleaning products
Native
Smart Locks and RO
What You’ll Do:
The most common question asked is, 'what does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:
Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:
Sustainable and profitable growth
Building customer and partner love at scale
Leading a team from the front and empowering them to win based on UC's values
Collaboration with cross-functional teams to ensure swift and robust execution.
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands.
What We Need:
Minimum 2-4 years experience in an ops-related/consulting/strategy role.
Demonstrated leadership of teams and projects – the ability to influence and lead.
Someone who can deliver under tight timelines.
Super energetic, loves challenges and solving them.
What can you expect:
A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
Energy and hustle of a startup with processes and depth of a big organization.
Expect to work with people you can learn from and are invested in your growth.
Opportunity to be part of the mission to transform customer and partner experience.
Latest tools and technology to get things done provided by the company.
Health insurance benefits for you and your family.
At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind:
Customer love : Build a platform that offers truly delightful and differentiated services.
Partner empowerment : Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood.
Technology first : Bring innovation and technology to an age-old industry.
Urban Company has a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.
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