Synapxe | Senior Systems Engineer

6 days ago

Singapore Synapxe Full time

Company description:
Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.
Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at
Job description:
Role & Responsibilities
Implement IT Support Service Plans
Lead the implementation of support services across the organisation
Define best practices and Service Level Agreements for the support function
Establish performance and reporting measures to provide an effective and efficient level of service
Manage IT support Activities
Identify actions to maintain or improve levels of service
Advise the business on IT support metrics and capabilities
Oversee System Maintenance
Prioritise activities to ensure continuity of service and prompt issue resolution
Oversee the compiling of data for reporting purposes
Review trends and patterns
Plan installation of hardware equipment, software and maintenance agreements
Recommend acquisition of new technology and software
Provide Incident Resolution Guidance
Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
Respond to more complex, escalated enquiries from team members
Evaluate results of investigation reviews
Develop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routine
Oversee disaster recovery planning and testing
Manage Teams
Oversee team management including budgets, forecasting, work allocations and staffing
Develop staff through ongoing coaching, mentoring and career discussions
Define common goals, direction and accountability among staff
Drive effective performance management practices within department in accordance with company policies and procedures
Requirements
Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, Win 7 / 10 / 11 migration (plus point), M365 administration (plus point), SCCM & Bitlocker (MBAM) administration (plus point), Software deployment management (plus point)
Have vendor management experience or have experience managing subcontractors
Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays
Apply Now
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Profile description
Position Overview
*this is a 2 year direct contract role
The Snr EUC Engineer manages the IT support function. He/She provides management to a group of IT professional and support staff and focuses on setting goals and priorities. He/She plans and directs the information processing activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications. He/She oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations. He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
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