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Pet Care Liaison

3 weeks ago

Singapore beBeeAccountability Full time

Client Support Specialist

We are seeking a dedicated individual to support our operations and client care, ensuring exceptional service and support.

Key Responsibilities:

  • Build relationships with veterinary clinics and partners.
  • Serve as the primary contact for accounts, handling client communication and correspondence.
  • Develop marketing strategies to increase brand awareness and grow our business.
  • Create engaging content (social media posts, visuals) that aligns with our values of compassion and dignity.
  • Support business development initiatives and outreach to new partners.
  • Assist with events, workshops, or seminars with partners.
  • Prepare reports on marketing, partnership, and outreach performance.
  • Provide client support, including attending to pet families with professionalism and empathy, assisting in collection and handling of pets with care and respect, and supporting cremation service coordination and client follow-up.
  • Collaborate closely with the operations team to ensure seamless service delivery.

Requirements:

  • Compassionate, respectful, and comfortable working in an environment involving pet aftercare.
  • Reliable, responsible, and detail-oriented.
  • Able to work shifts, including weekends and public holidays.
  • Ability to work evenings/weekends when required.

Working Hours & Benefits:

  • Flexible working hours.