OUTLET MANAGER
4 days ago
1. Overall Purpose The Outlet Manager is responsible for overseeing the day-to-day operations of the outlet to ensure smooth functioning, excellent customer experience, profitability, and compliance with company standards and policies. 2. Key Responsibilities A. Operations Management Oversee daily operations, including opening and closing procedures. Ensure the outlet meets brand standards for cleanliness, presentation, and service. Manage stock levels and inventory control; coordinate with suppliers and purchasing. Implement and monitor standard operating procedures (SOPs). Handle POS operations, cash control, and daily sales reconciliation. B. Customer Service Maintain high levels of customer satisfaction through excellent service. Resolve customer complaints and feedback promptly and professionally. Ensure staff deliver consistent and personalized customer experiences. C. Sales & Profitability Achieve monthly sales targets and profitability goals. Monitor sales trends and develop promotional strategies to boost revenue. Control costs, including labor, wastage, and operational expenses. D. Staff Management Recruit, train, schedule, and supervise outlet staff. Conduct performance reviews and provide coaching or disciplinary actions as needed. Motivate the team to achieve service excellence and sales goals. E. Compliance & Safety Ensure compliance with health, safety, hygiene, and licensing regulations. Conduct regular inspections and audits of the outlet. Maintain proper records of incidents, accidents, and safety procedures. F. Reporting & Administration Prepare daily, weekly, and monthly sales and performance reports. Track key performance indicators (KPIs) such as customer satisfaction, sales per staff, and cost ratios. Coordinate with HR, Finance, and Marketing departments as required. 3. Skills & Qualifications Diploma/Degree in Hospitality, Business Management, or related field. Minimum 3-5 years of supervisory or managerial experience in a similar outlet. Strong leadership, organizational, and communication skills. Customer-focused mindset with problem-solving ability. Proficiency in POS systems and basic MS Office tools. 4. Key Performance Indicators (KPIs) Sales performance vs. target Customer satisfaction scores Staff turnover rate Cost control (food cost, labor cost, wastage)Audit and compliance resultsWould you like me to tailor this job scope for a specific industry - for example, restaurant / café , retail store , or hotel outlet ? That way I can adjust the duties and KPIs to match your needs.
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Outlet's Staff
3 days ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
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Outlet's Staff
1 week ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
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Outlet Manager
7 days ago
Singapore TASTY WEE PTE. LTD. Full time**Overview** In this role you will support the Outlet Operations Director in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan,...
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Outlet Manager
7 days ago
Singapore L-GLOBAL CONSULTANT PTE. LTD. Full timeOversee and perform the daily operations of the outlet for efficient operations - Work closely with the Area Manager on strategic business planning and operations - Develop cost-effective operational plan to achieve the outlet’s goals - Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and...
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ASSISTANT OUTLET MANAGER
4 days ago
Singapore MONSTER CURRY PTE. LTD. Full timeThis position is responsible for managing the floor operation with the direction of the Area Manager on day to day business of the outlet and also assist to manage outlet profit and loss performance as well. Overview Primary Duties Understands the company culture and exemplifies the brand style Lead and demonstrate the basics (Smile, greeting, responding,...
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Outlet Manager
2 weeks ago
Singapore CAZAJA RESOURCES PTE. LTD. Full timeA Food Outlet Manager is a person who serves as the captain of hospitality company staff with goals like providing exceptional customer service. Outlet managers are highly motivated personnel, committed to their superior and have great management and organizational skills. They usually work together with the company’s senior or executive chef and work...
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Outlet Manager
2 weeks ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
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Outlet Manager
1 week ago
Singapore CANIS MAJORIS MANAGEMENT PRIVATE LTD. Full timeWe are a dessert cafe operator seeking for a Manager who is passionate about F&B business to ensure that all the outlets are managed efficiently according to the established concept statements and adhere to Company SOP, Policies & Procedures. - To assist in emphasizing the implementation of a flexible employee base, with the proportionate number of full time...
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Outlet Manager
4 days ago
Singapore ALL BEST FOODS PTE. LTD. Full timePRIMARY FUNCTION Assist the Area Manager in terms of control and guidance in accordance to company's policies and guidelines. Set targets for self and team in achieving sales target and ensures that daily operations run smoothly and efficiently. Assist company in achieving business targets in terms of revenue growth and market share. ROLES AND...
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Outlet Manager
1 week ago
Singapore STICKIES BAR PTE. LTD. Full time**Job Description**: **As an Outlet Manager, you will be responsible for performing the following tasks to the highest standards**: - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards - Preserve excellent levels of internal and external customer service - Identify customer needs and respond proactively to all...
