E-commerce Manager
3 days ago
Our Team
Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.
Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.
We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.
Your Role
The E-commerce Manager will be responsible for managing the day-to-day operations and performance of Mighty Jaxx's direct-to-consumer website (mightyjaxx.com) and several third-party marketplaces, including Amazon, Walmart.com, TikTok Shop, eBay, and more. This role will focus on driving sales growth, optimising product listings, managing promotions, and ensuring seamless order fulfillment in collaboration with our 3PL and logistics teams. The ideal candidate will have experience managing eCommerce platforms and marketplaces, a strong understanding of digital marketing, and a passion for delivering exceptional customer experiences.
Responsibilities
eCommerce Management
Manage and optimise Mighty Jaxx’s direct-to-consumer website (mightyjaxx.com) to maximise sales and improve the customer experience.
Oversee the online store’s product catalog, including new product launches, content updates, and pricing strategies.
Collaborate with our Singapore-based marketing team to plan and execute promotional campaigns, ensuring alignment with overall brand strategy, and localisation for global campaigns.
Monitor site performance, including traffic, conversion rates, and customer feedback, to pinpoint opportunities for improvement.
Marketplace Management
Manage Mighty Jaxx’s presence on third-party marketplaces, including Amazon, Walmart.com, TikTok Shop, eBay, and others.
Optimise product listings to improve visibility and drive sales, by conducting keyword research, content updates, and imagery enhancements.
Monitor marketplace performance metrics, such as sales, reviews, and rankings, to identify growth opportunities.
Ensure compliance with marketplace policies and guidelines, proactively addressing any issues or risks.
Order Fulfillment & Logistics
Work closely with 3PL and logistics teams to ensure smooth order fulfillment and delivery processes across all sales channels.
Monitor inventory levels and coordinate restocks to avoid stockouts and ensure timely product availability.
Resolve order issues, including delays, cancellations, and customer inquiries, to maintain a high level of customer satisfaction.
Sales & Performance Analysis
Track and analyse e-Commerce and marketplace sales performance, identifying trends and areas for growth.
Prepare regular performance reports for internal stakeholders, highlighting key metrics and actionable insights.
Use data-driven insights to recommend and implement strategies to improve sales, conversion rates, and customer retention.
Collaboration & Communication
Collaborate with our internal marketing team to ensure consistent brand messaging across all online channels.
Partner with our product and design teams to ensure accurate product information and high-quality visuals.
Work closely with our global customer service team to address any order-related issues and ensure a seamless customer experience.
Requirements
Prior experience in E-commerce and marketplace management, preferably within the collectibles, toys, or lifestyle product industries.
Proven track record of managing and growing sales on direct-to-consumer websites and third-party marketplaces.
Strong understanding of digital marketing, SEO, and E-commerce best practices.
Experience working with 3PL and logistics teams to manage order fulfillment and inventory.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Proficiency in eCommerce platforms (e.g., Shopify) and marketplace tools (e.g., Amazon Seller Central).
Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
Benefits
Competitive salary and benefits package.
Opportunity to work with a dynamic and passionate team in a fast-growing industry.
A creative and inclusive work environment that encourages innovation.
The chance to be part of a company that is shaping the future of collectible culture.
To apply, please send an updated copy of your resume to While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.
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