Specialist, FCSO TM Case Investigations

Job ID: 36237

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 21 Aug 2025

JOB SUMMARY

• To investigate risk events / cases escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Transaction Screening &/or Name Screening); Other escalations as per procedures / DOI; and
• Any other matter as directed by Country Head of FCSO, Singapore
• for identifying suspicious transactions / activities, in compliance with Group policy and procedures, laws and regulations in Singapore on AML/CFT.
• To support Country Head of FCSO, Singapore to lead and manage the Singapore Financial Crime Surveillance Operations (FCSO) Team, including but not limited to
• Providing guidance and training to Case Investigation Specialists and relevant value chain stakeholders (e.g. FCSO-AA, FCSO-QCO, and FCSO-RFI);
• Monitoring relevant metrics and lead requisite actions to intervene, where required;
• Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like;
• Securing credible audit / review outcome for the unit;
• Ensuring timely reporting and escalation of significant risk issues to management; and
• Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purpose
• Driving the MAS and SCB partnership including utilizing innovative data analytics capabilities to bring fresh focus and enhance risk detection

ROLE RESPONSIBILITIES

Strategy

• Input to Country operating model design of relevant FC Framework and business processes.
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary Surveillance Operations.
• Implement the vision, strategy, and direction for the Country FC, consistent with the vision and strategy for FCSO and in support of the Group's strategic direction and growth aspirations

Business

• Perform a role as FCSO Investigator - FCSO within the country Financial Crime Surveillance Operations team.
• Perform duties such as Transaction Monitoring and investigation.
• Support and guide relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Develop good working relationships with key stakeholders in the Business Segments.
• Develop a good working relationship with counterparts in GBS FCSO and attend any Service Delivery Meetings as required.
• Ensure timely reporting and escalation of significant AML/CFT risk issues to Country Head FCSO and/or Country Head Financial Crime Compliance.
• Ensure the suitability and quality of case data maintained on enterprise case management systems.

Processes

• Day to day processing of Transaction Monitoring (TM) cases in line with AAA procedures / Money mule or Shell Co. model output review guidance note and in a timely manner within agreed TAT's whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.
• Ensure timely initiation of any follow up actions to effectively process alerts in TM with clear narratives.
• Assist the Country Head FCSO to implement investigation and surveillance standards set by regulators and the Group FCC function (via processes defined by Group FCSO GPO's), and Country FCC.
• Reporting Internal SAR's for cases escalated through FCSO transaction monitoring processes to Country FCC / CMLCO.

Risk Management

• Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
• Assess risks arising from products / segments / geographies / customers / transactions.
• Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).
• Support senior oversight of FCSO SG

Governance

• Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF).

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered