Regional employee relations consultant

4 weeks ago

Singapore Cengage Learning Asia Pte Ltd Full time

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. As part of the HR team and reporting to the Sr Director, Employee Services, the Regional Employee Relations (ER) Consultant plays a crucial role in fostering a positive and productive work environment by managing employee relations and promoting a culture of fairness, equity, and compliance within the organization. Expertise in HR policies, labor laws, and conflict resolution will be necessary in maintaining a harmonious and inclusive workplace for our valued employees. The Regional ER Consultant will focus on partnering with the Business Process Outsourcer (BPO) in ensuring a positive employee experience. What you'll do: Employee Relations Provide guidance to leaders managing highly sensitive and complex employee relations matters including performance management, terminations, and other employment-related matters. In partnership with Legal, lead investigations into employee relations matters with a solid understanding of applicable employment laws, regulations, company policies and procedures and in alignment with Cengage Group’s culture. Build a performance-based culture by engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams. Interpret and apply company policies, ensuring alignment with legal requirements and best practices. Proactively identify process improvement opportunities and develop solutions to drive efficiencies. Liaise with the BPO to respond to employee and manager needs with efficiency and care. Full ownership of work authorization and global mobility needs, with support from Legal as needed. HR Excellence Handle country-specific documentation requests within the region related to onboarding, job change, etc. Educate business leaders/people managers on operating/service delivery model of HR - creating awareness and setting expectations of how they’ll engage and partner. Build strong, collaborative relationships with team members to improve the employee experience, share information and influence change. Actively contribute to the global HR community to increase the capability and strategic value of the human resource function through high levels of performance and customer service. Share best practices and seek input on solutions to tough problems. Partner with members of the HR team on specific projects on an as-needed basis. Skills You Will Need Here: A bachelor’s degree in Human Resources or related field or requisite experience. A minimum of 3-5 years of experience in a prior HR role focusing on Employee Relations. Experience working with Workday HCM including Workday Help module. Ability to communicate ideas and data in a persuasive and appropriate manner. Strong skills in coaching, conflict resolution and ability to have difficult conversations. Strong organization, planning and project management skills; ability to prioritize tasks for both self and team. Collaborative, innovative and customer-focused. Must possess the ability to thrive in a team-based environment and work effectively with employees of all levels. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Cengage Group EMEA is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects our country and our customers. We do not discriminate based upon race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organisational level, work styles, tenure and life experiences. Or for any other reason. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917. #J-18808-Ljbffr

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