Operation Manager

2 days ago

Singapore WESTLITE DORMITORY MANAGEMENT PTE. LTD. Full time
Job Summary
  • To be responsible for the efficient operations of the dormitory.
  • To provide excellent customer service to tenant employers and dorm residents.
  • To play a key role in maintaining the dormitory occupancy at optimal level at all times.
  • To effectively collaborate with other functional departments in the company.
  • To resume the role of the Dormitory Manager during his absence.

Job Responsibilities
  • To be overall responsible for the general cleanliness, hygiene and maintenance of the dormitory and its immediate precincts,
  • To oversee and supervise the duties of the Operations Executives, Enrolment Officers, Security Team, Maintenance team and Housekeeping Team.
  • To work with the security executive to ensure the security operations are adequately done in line with the established SOP.
  • To attend to all incidents and disciplinary matters involving tenants, i.e. violation of house rules, etc. and to liaise with their employers in resolving any disciplinary matters amicably.
  • To foster and maintain a close rapport with clients to gain their trust and confidence in the services rendered by the dormitory.
  • To liaise with government authorities on any matters that may arise from time to time.
  • To effectively lead, nurture and guide all staff for their optimal performance and output in the management of the dormitory.
  • To ensure all operating procedures in the dormitory are carried out in line with ISO 9002 standards and workplace safety and health guidelines,
  • To oversee fire evacuation and fire drills conducted by FSM and take charge of crisis management in the event of a public order situation in the dormitory.
  • To work with the dormitory manager in achieving the annual KPIs set by the management, budget control and reporting.

Qualification
  • Diploma in Facility Management / Property Management / Engineering Disciplines
  • Minimum 3 years of dormitory management experience in dormitories with capacity of 5000 and above.
  • Good communication skill, computer skill and interpersonal skills.
  • Able to lead and work with the team members.
  • Self-motivated with strong initiative and ability to meet deadline in a fast-moving work environment.
  • Proficient in Microsoft Office applications
  • Preferably with prior experience in Facility / Property / Estate Management

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