Data Center Engineering Ops Engineer, DCEO

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Team and culture

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role overview

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

Position responsibilities

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

Key job responsibilities

• Meet daily hours of operations, on call requirements and response during rotations.
• Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests & incident management tickets for DCEO activities.
• Coordinate with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to execute projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Review and follow the documentation relevant to technical support of business & facility operations.
• Implement projects to increase current facility capacity, efficiency, sustainability & reliability.
• Support operating partners in the resolution of any infrastructure engineering issues.
• Ability to participate in a 24 x 7 rotating shift roster.

A day in the life

• Support troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to make sure uptime is maintained.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Work schedule changes depending on specific site needs. Ability to participate in a 24 x 7 rotating shift roster. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Qualifications

Basic Qualifications

• High school or equivalent diploma
• 2+ years of electrical or mechanical experience
• Ability to participate in a 24 x 7 rotating shift roster

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment

EEO notice: If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the amazon.jobs accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology, Consulting, and Engineering
• Industries: IT Services and IT Consulting