Data Center Engineering Ops Engineer, DCEO

Overview

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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

Role and responsibilities

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, and implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

Key responsibilities

• Meet daily hours of operations, on-call requirements, and response during rotations.
• Manage minor and major planned and unplanned site works for critical infrastructure, with understanding of works involved, risks, mitigation, and approvals within relevant SLAs.
• On-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures and local legislation.
• Prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests and incident management tickets for DCEO activities.
• Coordinate with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders to execute projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Review and follow documentation relevant to technical support of business and facility operations.
• Implement projects to increase current facility capacity, efficiency, sustainability and reliability.
• Support operating partners in the resolution of any infrastructure engineering issues.

A day in the life

• Support troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to ensure uptime.
• Oversee maintenance and operations on electrical, mechanical, and fire/life safety equipment within the data center.
• Work schedule changes based on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Basic Qualifications

• High school diploma or equivalent
• 2+ years of electrical or mechanical experience
• Ability to participate in a 24x7 rotating shift roster

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience leading and managing operations of critical facilities with in-depth knowledge of electrical, mechanical, and control systems
• Experience in management of vendors/contractors performing construction, maintenance and upgrades in large-scale critical environments

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Company - Amazon Asia-Pacific Resources Private Limited (Singapore)