Real Estate Customer Service Manager

1 week ago


Singapore ZHONG QI FUTURE (SINGAPORE) PTE. LTD. Full time

Salary: $2,500 – $4,000 per month (depending on experience)Work Days: Monday to Friday We are looking for a proactive and people-oriented Customer Service Manager to join our real estate team. You'll be the main point of contact for clients, ensuring a smooth experience from first enquiry through to closing and after-sales support. Key Responsibilities Lead and manage the customer service team to deliver excellent client support Handle customer enquiries via phone, email, and messages in a timely, professional manner Coordinate with agents, sales, and operations to resolve client issues and requests Oversee the customer journey from initial contact to post-sale follow-up Track and improve customer satisfaction (feedback, reviews, response times, etc.)Develop and implement customer service policies, scripts, and workflows Train, coach, and motivate team members to meet KPIs Prepare regular reports on customer service performance for management Requirements Proven experience in customer service, ideally in real estate or a related industry Previous team leader / supervisor / manager experience preferred Strong communication and problem-solving skills Customer-focused, patient, and professional at all times Organized and able to manage multiple tasks and priorities Comfortable using CRM systems and basic office software Ability to work independently and as part of a team What We Offer Competitive salary: $2,500 – $4,000 per month (based on experience and performance)Monday to Friday work schedule Supportive and collaborative team environment Opportunities for career growth in the real estate sector On-the-job training and professional development How to Apply Please send your CV and a short cover letter explaining why you're a good fit for this role to with the subject line: "Application – Real Estate Customer Service Manager"#J-18808-Ljbffr



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