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Head of Tech Ops and Service Management
2 weeks ago
Technology Operations & Service Management
Lead day-to-day operations across business-critical applications, infrastructure, and vendor-supported platforms
Define and implement ITSM processes (incident, problem, change management)
Establish and track SLAs, SLOs, and KPIs to ensure high service quality
Act as the key liaison between internal teams, group technology, and external vendors
Site Reliability Engineering & DevOps
Champion observability, monitoring, and automation to reduce downtime
Lead performance tuning, capacity planning, and failover testing
Collaborate with development teams to embed reliability and operability into systems
Application & Data Support
Manage support for investment platforms and core business applications
Monitor and maintain data pipelines for accuracy and availability
Conduct root cause analyses and lead resolution of recurring issues
8–12 years of experience in Technology Operations, SRE, or ITSM roles
In-depth understanding of ITIL, modern DevOps, and observability tooling
Proven ability to manage third-party vendors and service providers
Comfortable leading a small team or operating as a hands-on individual contributor
Background in financial services (e.g., asset management, banking, fintech)
Strong interpersonal and stakeholder engagement skills
Degree in Computer Science, Engineering, or related field
Base Salary: SGD 180,000 – 240,000 per annum
Bonuses: Competitive performance-based structure
Benefits: Comprehensive healthcare, wellness programs
Hybrid working model – centrally located office in Singapore
TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
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