Home Care Executive
2 days ago
- Report directly to the Home Care Team Lead.
- Answer client inquiries on all Home Care services provided by the organization.
- Provide accurate information to clients on policies, procedures and service.
- Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
- Schedule staff and clients for the respective services.
- Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.
- Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
- Ensure prompt issuing of invoices and accuracy in collection of payables.
- Ensure all organization requirements and SOPs are adhered to.
- Participate and represent on behalf of the company's services with confidence.
- Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
- Any other duties assigned.
Requirements :
- At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.
- Diploma or Degree in any field.
- Takes initiative and able to be flexible while adhering to SOPs at the same time.
- Proficiency in Microsoft Office Suite applications.
- Good command of English (Written & verbal).
- Experience in healthcare would be advantageous.
- 5-days work week including rotational Saturdays.
- Must be ready to answer urgent client queries at any time.
Benefits:
- Attractive base salary and excellent sales commission.
- Great opportunity for career development in a growing market and company.
- Industry-specific training and coaching by a highly experienced team.
- 15 days annual leave.
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