Clinical Associate

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The Clinical Associate plays a vital support role in coordinating and managing the operational aspects of Lyra Health's Onsite Clinics in Singapore, reporting to the Clinical Operations Manager.

This role serves as the primary liaison for onsite clinic logistics, clinician onboarding, scheduling, and communication between internal teams, clinicians, and client stakeholders. In addition to onsite clinic coordination, the Clinical Associate manages the intake and organization of training and workshop requests for our customers, supporting training session planning, trainer coordination, and customer communication. The role also provides critical support in handling initial reporting and coordination of critical incidents, ensuring timely documentation and response aligned with Lyra's protocols. Across all responsibilities, the Clinical Associate maintains accurate records, supports reporting and evaluations, and contributes to operational improvements, playing a key part in ensuring the smooth, compliant, and responsive delivery of Lyra's clinical services in

Singapore.

Primary areas of responsibility

Onsite Clinic Management & Coordination

• Serve as the primary point of contact for the operational aspects of Lyra's Onsite Clinics in Singapore, under the guidance of the Clinical Operations Manager
• Coordinate the scheduling and logistical arrangements for Onsite Clinic operations, including room bookings, IT setup, and material preparation.
• Manage communication between Lyra, the client, and the clinicians involved in Onsite Clinics.
• Support the onboarding of clinicians for Onsite Clinic engagements, ensuring they have the necessary information and resources.
• Track and manage clinician availability and capacity for Onsite Clinic assignments.
• Assist in the collection and reporting of key operational metrics related to Onsite Clinics.
• Support the implementation of clinical and operational protocols specific to Onsite Clinics.
• Liaise with administrative and support teams to ensure the smooth functioning of Onsite Clinic operations.

Training Request Coordination

• Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyra's Onsite Clinic customers in Singapore.
• Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests.
• Manage the scheduling and logistical arrangements for customer-facing training sessions, workshops, and webinars, including venue booking (if applicable), virtual platform setup, and material preparation.
• Communicate training schedules, content outlines, and logistical details to customer contacts.
• Track and manage customer participation in scheduled training sessions.
• Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers.
• Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness.
• Maintain organized records of customer training requests, schedules, and feedback.
• Liaise with client success and