Assistant vice president

2 weeks ago


Singapore The Great Eastern Life Assurance Company Limited Full time

Job Purpose Lead a team of Medical Care Concierge Managers to deliver exceptional patient experience and support. Ensure seamless coordination of medical services between policyholders, financial representatives, and medical providers to enhance the overall healthcare experience for our customers and to drive team performance and foster collaborative relationships with healthcare partners. The Job Lead and manage a team of Medical Care Concierge Managers Triage incoming cases to the appropriate healthcare partners and assign them within the team Develop and implement processes to enhance patient experience and outcomes Monitor and analyze team performance metrics Collaborate with healthcare partners to ensure smooth service delivery Build trust and rapport with financial representatives to facilitate the seamless delivery of services Identify training needs and develop team members On-call standby to attend to incoming cases after office hours on a rotation basis Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies to understand the risk and better safeguard the company Highlight any potential concerns/risks and proactively share best risk management practices Our Requirements Minimum 5 years of experience in healthcare or insurance industry will be advantageous More than 2 years of team management experience preferred Strong understanding of healthcare processes and procedures Strong leadership, excellent communication, and interpersonal skills Ability to empathize with patients and families Strong problem-solving and analytical skills, with the ability to think critically and creatively Strong organizational and time management skills High level of integrity, accountability for work, and a positive attitude towards teamwork Take initiative to improve the current state of things and adapt to embrace new changes #J-18808-Ljbffr



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