Assistant Manager

1 week ago


Singapore Tata Communications Limited Full time

Overview Assistant Manager - Global Service Operations at Tata Communications Tata Communications redefines connectivity with innovation and intelligence, driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services. We are envisaging a New World of Communications. Position summary TATA Communications Service Operations Centre is the single point of contact for all customers. The Major Incident Manager (MIM) plays a critical role in ensuring that high-impact incidents are resolved swiftly and effectively to minimize disruption to top customers' business operations. Core Responsibilities Incident Detection & Classification: Identify and classify major incidents based on impact and urgency. Ensure accurate and timely logging of tasks with internal and external support teams. Coordination & Communication: Act as the central point of contact during major incidents. Coordinate between technical teams, vendors, and stakeholders. Provide timely updates to leadership and affected users. Incident Resolution: Drive the resolution process by mobilizing appropriate resources. Escalate issues as needed to ensure swift resolution. Monitor progress and remove roadblocks. Perform basic troubleshooting and coordinate with onsite contact for connectivity checks. Prepare RFO, RCA and drive PCA. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Telecommunications #J-18808-Ljbffr



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