Operations Manager

Hiring Now: Operations Manager (Lifestyle & Entertainment)Purpose Responsible for the seamless guest-facing execution of all entertainment activities. This team ensures venues are show-ready, operations are synchronized with F&B and hotel departments, and every experience is delivered safely and efficiently. Core Responsibilities Oversees daily operations of entertainment and lifestyle venues (theatre, live house, lounges, sky deck, etc.). Coordinates closely with F&B and Hotel teams for service timing, venue layout, and bar operations. Manages front-of-house (FOH) standards, cleanliness, and guest flow during events. Supervises all stagehands, deckhands, and event crew for setup, transitions, and teardown. Monitors guest feedback, attendance, and service performance metrics. Team Composition FOH / Event Crew / Stagehands / Deckhands (Multi-role; part-timers / contract staffs)Handle stage setup, teardown, and prop transitions. Assist with technical changeovers and backstage logistics. Manage seating, guest flow, and show entry coordination. Support outdoor and pop-up deck events, assisting F&B and sponsor activations. Conduct check-ins, merchandise handling, and crowd management as required. Experience Minimum 3–5 years in live entertainment, venue operations, or events management; at least 2 years in a supervisory/managerial FOH role. Prior cruise ship experience preferred; hospitality/hotel-resort or large-scale venue (theatre, live house, casino, festival) experience accepted. Proven experience managing mixed teams of full-time, part-time and contract staff (stagehands, deckhands, FOH). Technical & Operational Skills Solid knowledge of front-of-house operations: seating, crowd flow, house rules, guest safety and accessibility. Competence in coordinating with F&B and hotel departments for timing, venue setups, and bar/service integration. Strong stage and event logistics understanding: setup/teardown sequencing, prop management, stagehand tasking, and basic rigging/backstage workflows. Familiarity with health, safety and emergency procedures for entertainment venues (crowd control, fire safety, evacuation). Basic technical literacy with venue systems: POS, rostering/scheduling tools, ticketing/guest-list systems; aptitude to learn shipboard operational software. Leadership & People Skills Demonstrated ability to recruit, train, mentor and motivate multicultural, multilingual teams in a fast-paced environment. Excellent conflict resolution, incident reporting and guest recovery skills. Ability to develop and enforce FOH standards, SOPs and quality control checklists. Strong organizational skills, resilience under pressure, and ability to prioritize during simultaneous events. Commercial & Analytical Skills Comfortable monitoring attendance, guest feedback and service KPIs; able to produce brief operational reports and recommend improvements. Basic budgeting and cost-control awareness (labour scheduling, overtime, contract staffing). Personal Attributes & Logistics Flexible to work long hours, nights, weekends, and extended contract periods at sea. Strong communicator with good command of English; Mandarin to effectively communicate with Mandarin-speaking clients is a plus. Able to live onboard in close quarters; professional, diplomatic, and guest-centric demeanor. Willingness to travel/repatriate as required and comply with company travel/vaccination policies. Education Diploma or degree in Hospitality Management, Events Management, Performing Arts Production, or related field preferred (equivalent experience accepted). #J-18808-Ljbffr