Regional retail operations manager

4 days ago


Singapore Morgan McKinley Full time

Regional Retail Operations Manager - Luxury Consumer
Our client is a renowned luxury consumer brand committed to delivering unparalleled quality and design. As a Regional Retail Operations Manager, you will be responsible for driving operational excellence and ensuring consistent brand standards across their stores in Singapore and Malaysia. You will lead a team of store managers and retail staff, fostering a culture of high performance and customer-centricity.
Key Responsibilities:
Oversee daily store operations, ensuring efficient workflow, inventory management, and visual merchandising.
Monitor and analyze sales performance, identifying areas for improvement.
Ensure compliance with all relevant regulations and safety standards.
Recruit, train, and motivate store managers and retail staff.
Provide coaching and development opportunities to enhance team performance.
Conduct regular store visits and performance reviews.
Ensure exceptional customer service standards are consistently met.
Resolve customer complaints and issues promptly and professionally.
Implement strategies to enhance customer satisfaction and loyalty.
Drive sales and achieve regional targets.
Analyze sales data and market trends to optimize performance.
Implement sales initiatives and promotions.
Monitor inventory levels and ensure accuracy.
Requirements:
Minimum of 8 years of experience in a retail operations role, preferably in a high-end retail environment.
Proven track record of driving sales and achieving operational targets.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, store-based environment with retail hours.
Strong analytical and problem-solving skills.
Proficiency in retail management software and POS systems.
Ability to travel between Singapore and Malaysia.
What's On Offer
If you would like to be part of a luxury retail company, this is a great opportunity.
How To Apply?
Interested applicants kindly attach the latest copy of your resume (with details of your last drawn and expected salaries).
Only shortlisted candidates will be notified.
Morgan Mc Kinley Pte Ltd
EA License No: 11 C5502
EA Registration No: R23115646
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Retail
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